Early Intervention Service Coordinator

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Early Intervention Service Coordinator (S)

Position Number

60040604

Grade

NC07

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Early Intervention Service Coordinator (EISC) provides professional-level service coordination for infants and toddlers, birth to age three, who are enrolled in the North Carolina Infant-Toddler Program and have or are at risk for developmental delays or disabilities. Working within a Children’s Developmental Services Agency (CDSA), the EISC facilitates a family-centered approach by coordinating evaluations, developing and monitoring Individualized Family Service Plans (IFSPs), and linking families to appropriate services and supports. The position requires collaboration with multidisciplinary teams, community agencies, and service providers to ensure timely and effective service delivery. EISCs also support families in understanding their rights, navigating transitions, and enhancing their child’s development through evidence-based practices. This role involves both office-based and in-home/community-based work and requires frequent travel within the CDSA catchment area.

Key Duties Include:
-Coordinate and monitor the development, implementation, and review of Individualized Family Service Plans (IFSPs) in collaboration with families and multidisciplinary teams.

-Conduct family-directed assessments to identify strengths, needs, priorities, and resources that inform service planning.

-Facilitate and document eligibility determination processes, including scheduling and coordinating multidisciplinary evaluations and assessments.

-Ensure compliance with procedural safeguards and documentation requirements throughout all phases of service delivery.

-Authorize and monitor early intervention services, including speech, occupational, and physical therapies, ensuring alignment with IFSP outcomes.

-Provide families with information, coaching, and support to enhance their understanding of child development and their role in intervention.

-Identify and connect families with community resources, medical providers, and other relevant services to support child and family outcomes.

-Plan and coordinate smooth transitions for children exiting the program, including referrals to preschool or other community-based services.

-Maintain accurate and timely documentation in accordance with program standards and data reporting requirements.

-Serve as a liaison and consultant to community agencies and providers, offering technical assistance and promoting best practices in early intervention.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $37,377.00 - $65,408.00

Recruitment Range: $37,377.00 - $ 55,500.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Documented experience coordinating multidisciplinary evaluations and assessments for infants and toddlers, including scheduling, integrating developmental domain results, and ensuring compliance with eligibility timelines.

• Proven experience developing and implementing Individualized Family Service Plans (IFSPs) in collaboration with families and service teams, with consistent adherence to procedural safeguards and 45-day completion requirements.

• Demonstrated experience monitoring early intervention service delivery through review of provider documentation, direct observation, and consultation with families and providers to ensure quality and fidelity to IFSP outcomes.

• Hands-on experience using data systems and documentation tools to maintain accurate, timely, and compliant records for service coordination, eligibility determination, and federal/state reporting.

• Experience facilitating transitions for children exiting early intervention services, including coordinating with public schools and community programs, preparing families for next steps, and ensuring continuity of care.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Physical Requirements:

Must be able to drive and travel by car across the CDSA’s defined catchment area.

About The Division of Child and Family Well-Being:

The Division of Child and Family Well-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process:

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in Special Education, Elementary Education or Early Childhood Education, Psychology from an appropriately accredited institution and two years of professional experience working with the population served

OR

Bachelor’s degree in human services field from an appropriately accredited institution and three years of professional experience working with the population served

OR

an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tashema Nicole LeGrand

Email:

[email protected]