EatonCare Manager

In this role, the key responsibilities include but are not limited to: Managing a centralized team of Team Leaders, Inside Sales Representatives, Order Services Specialists and Technical Support Representatives supporting sales and customers. In this function you will: Implement Commercial, Industrial, OEM, Utility, and Digital customer sales and support strategies, while driving the organization toward achieving world-class customer service levels. Drive process improvements and standardization through facilitation of OPEX initiatives and incorporating the utilization of web/electronic technology, for pre- and post- order sales support functions. This will require direct engagement with the technical and commercial support functions with the appropriate product line marketing and manufacturing facilities. Responsible for driving overall productivity within the group by utilizing electronic tools, standardizing business processes to support efficient and profitable business growth and performance metric achievements. Attract, hire, develop, and retain top quality Supervisors, Team Leaders, Inside Sales Representatives, Order Service Specialists, Business Analysts, Project Managers, and technical resources who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers. Serve on appropriate teams and projects to enhance organizational performance, increase communication between internal and external customers, drive business results and digital transformation that will result in increased employee performance and positive customer experiences. Persuade people to consider customer needs and help to drive VOC metrics. Bachelor's degree from accredited institution Minimum 7 years of relevant experience (Customer service, inside sales, proposal support, operations, marketing/sales) environment. Minimum 3 years of relevant experience in the electrical industry Relocation is not available. Candidates must currently reside within a 50-mile radius of Waukesha, WI to be considered. Bachelor's degree in Engineering or business Ability to leverage resources and influence without authority Experience setting and implementing strategy Experience with internal EBS tools and the EBS process Experience with CRM applications Ability to travel within estimated travel requirement of 10% Ability to prioritize and execute multiple tasks in an efficient manner and to work on multiple projects simultaneously and independently.