eBranch Service Agent

Dirigo Federal Credit Union is a profitable and fast-growing community credit union headquartered in Lewiston, Maine. We currently have an exciting opportunity for a Service Agent to join our eBranch team, working from our Lewiston operations center. 

Our eBranch Service Agents answer calls and support our members with their various needs, including opening accounts, answering questions about products and services, and offering personalized and professional member service. This is a full-time position, typically working 40 hours per week, including some Saturday hours.  

Responsibilities include: 

· Assist members with opening and closing deposit accounts, answer questions about and cross-sell Dirigo products and services

· Resolve requests as able, and refer elevated questions as directed

· Update member accounts, ensuring accuracy of data, as requested by members

· Assist members with digital banking needs

· Complete transactions, including processing loan payments, transfers, check orders, and bank checks

· Provide statements and check copies as requests

· Assist in troubleshooting debit and credit card requests and issues

· Handle incoming member phone calls and emails effectively and courteously

Knowledge, skills & abilities needed: 

· Interpersonal skills, including tact and diplomacy

· Commitment to providing superior member service

· Knowledge, or willingness to learn about, all Credit Union products and services

· Demonstrated ability to work as part of a team 

· Trustworthiness while working with sensitive information

· Familiarity with computers and new programs

· Be dependable and punctual

Why join Dirigo:

· Competitive salary and benefits package, including health, dental, and vision insurances, retirement plans, disability coverage, and HSA contributions for enrolled participants

· PTO beginning at 12 days, and 11 paid holidays

· Commitment to your ongoing support and development, with tuition reimbursement and training opportunities

· Supportive and adaptive leadership, with room for growth within a mission-driven organization 

· We embrace the “people helping people” philosophy of credit unions, and our team is united by making a difference within the lives of our members and communities