ECM CASE MANAGER

Description

 The Enhanced Care Management (ECM) Case Manager addresses the clinical and non-clinical needs of high cost and/or high-need members through systematic coordination of service and comprehensive care management that is community-based, interdisciplinary, high-touch, and person-centered. The ECM case managers work, primarily through in-person, with ECM members, adults and children, that have chronic health conditions, homelessness or at-risk, high hospital admissions, substance abuse, behavioral needs, and/or transitioning from incarceration. Using excellent communication skills, case managers will provide services and coordination to members to ensure continuity of care across health and social service programs as well as community based and long term-support service programs. This position requires strong interpersonal and organizational skills to build rapport with members and to coordinate referrals and care amongst various healthcare providers and community services. The ECM case manager also works with the member’s interdisciplinary team in supporting the member. The case manager engages member and member support systems to define priorities that are central to the member’s desired needs and goals.  

Requirements

Education: Bachelor's degree in social work, sociology, psychology, AA in related field, Certified Nursing Assistant or bachelor's degree in related field (recreational therapy, human development, etc.) is preferred, OR 3 years of experience in a case management/care coordinator role.  

Experience: At least 2 years in clinic service delivery or managed care environment in the capacity of care coordination role is preferred 

Other Requirements: Possession of valid driver’s license and proof of state required auto liability insurance