ECOM Fulfillment Coordinator

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.  

Overview: 

The E-Commerce Fulfillment Coordinator focuses on delivering exceptional experiences for our customers by collaborating and supporting teams throughout the company. This position requires consistent, timely communication with our teams to troubleshoot issues that arise during the fulfillment lifecycle, while managing scheels.com order fulfillment across multiple channels and teams. Additionally, this role is responsible for occasionally collaborating with carrier partners to effectively navigate logistical challenges and delivery scenarios.

Responsibilities: 

• Serve as an expert in the Order Management System (OMS), possessing a thorough understanding of its functions, features, reporting, and post-purchase processes


• Act as a problem-solver while assisting teams throughout the company with OMS navigation, technical troubleshooting, and fulfillment process guidance


• Work with in-store and warehouse teams on a daily basis to smooth out fulfillment roadblocks and improve the overall customer experience


• Maintain a detailed understanding of overall e-commerce fulfillment processes, assisting with general team operations and administrative data entry as needed.


• Build strong daily partnerships with Customer Experience (CX) team members and internal fulfillment teams to support all aspects of the order lifecycle through clear, timely communication (phone, email, chat).


• Utilize reporting & analytics to anticipate potential shipping disruptions and collaborate with the Customer Experience (CX) team on large scale prevention, not just resolution


• Provide company-wide technical support and troubleshooting for fulfillment-related concerns


• Basic computer knowledge: Microsoft Office, Google Docs, Sheets, and Slides

Requirements: 

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency


• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact


• Show respect and appreciation for others and Scheels


• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback


• Ability to adapt to a changing work environment


• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

• The ideal candidate will have a minimum of an associate’s degree in a business-related field and/or business-related experience


• Retail and/or analytic experience preferred

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury  

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.