DESCRIPTION
Clothes Mentor, a sustainable women’s resale brand, offering secondhand name-brand and designer products at an affordable price is hiring a part time team member to support our small e-commerce operations team. The e-commerce assistant role is an integral part of the success of the online business. The e-commerce department is an extension of the brick and mortar business and must work fluidly with the everyday store operations. The teams mission is to ensure department coverage during all business hours.
DUTIES AND RESPONSIBILITIES
As a member of the e-commerce team, you will:
- Assist with fulfilling daily online orders including: locating and pulling products from the floor, packaging orders and shipping and handling.
· Assist with preparing, photographing and uploading images & product data to online store according to Clothes Mentor guidelines and standards.
· Monitor social media platforms for questions, concerns, and all customer interactions.
· Quickly and efficiently respond to customer inquiries via email, messaging and phone.
· Help to process and track all return requests.
· Assist the team with inventory management by applying best practices for tracking and organizing inventory effectively and helping to meet monthly product, sales and customer engagement goals.
· Assist with order cancellations and/or order re-routing.
· Assist with integrating the online business into the existing store by working closely with the ecommerce team, store staff and management.
· Assist, as needed and instructed, in creating product marketing posts for social media platforms according to store and company wide guidelines.
KEY REQUIREMENTS
· Availability to work varying hours according to department need. Current need is weekday afternoons/evenings and at least one weekend day (Saturday/Sunday) for approximately 15-20 hours per week total.
· Candidate must be self motivated, have a sense of urgency, be comfortable working independently (after training period is complete) with responsibility for self time management to ensure team goals are met.
· Must have strong communication, critical thinking and attention to detail skills while also being solution and team oriented.
· Previous experience with any e-commerce platform, particularly Shopify, photography, or social media marketing experience is greatly valued!
· Experience with Apple products is a plus.
- This position will be performed on site 100% of the time.
At Clothes Mentor, we believe fashion is more than just what you wear – it's a lifestyle, an expression of who you are, and a journey of self-discovery. We're here to make that journey fabulous, effortless, and oh-so-stylish.
Our Story
Born from a passion for fashion and sustainability, Clothes Mentor makes style accessible and eco-friendly. Our customers, can enhance their wardrobes with fashionable clothing and accessories at affordable prices. By selling secondhand clothes, we boost the community and promote sustainable fashion – it's a win-win.
What We Offer
Our stores feature gently-used designer and brand-name clothing, shoes, and accessories. Whether you're hunting for that perfect little black dress, a statement handbag, or the latest trends, you'll find it all here at prices that make your heart (and wallet) sing. Plus, you can earn cash by selling us your gently loved fashions.
Our Community
At Clothes Mentor, we're more than just a store – we're a community of like-minded fashion lovers. From style tips and trend alerts to exclusive events and VIP perks, we keep our community close and our wardrobes closer.
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