E-commerce Customer Service Associate

The Miami HEAT Retail Online team is seeking to hire an E-Commerce Customer Service Representative. The Service Representative’s main priority is providing exceptional customer service for MIAMIHEATSTORE.com customers, via phone and email.

Essential Duties & Responsibilities:

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

•  Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.


•  Ensure customers have the best online shopping experience.


•  Resolves order issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.


•  Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.


•  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


•  Follow SOPs to ensure that appropriate changes are made to resolve customer’s problems based on the guidelines.


•  Administrative assistance with projects as needed

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• At least a year of proven customer service experience. Knowledge of principles and processes for providing customers with the best service.

Education and/or Experience

Associate's degree or equivalent from a 2-year college or technical school; Very organized and detail-oriented. Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once. Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint. Basic knowledge of Adobe Photoshop.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP