eCommerce Customer Service Specialist

Bakell LLC, a JDI Distribution brand, is a fast-growing CPG company known for innovative food and baking products. We operate in a high-energy, entrepreneurial environment and are looking for team members who thrive in a fast-paced setting.

About the Role

We’re looking for a Customer Service & Sales Support Specialist who will serve as a key point of contact for our customers while supporting our internal sales team. This role blends customer service, problem-solving, and sales support.

Responsibilities​

• Respond to customer inquiries via email, phone, and CRM systems
  


• Resolve customer issues and handle escalations professionally
  


• Support sales team with order coordination and account management
  


• Upsell and cross-sell products when appropriate
  


• Manage customer communication through Zoho CRM and Zoho Desk
  


• Assist with outbound outreach and lead generation
  


• Research and compile prospect lists
  


• Build strong customer relationships and improve retention
  


• Work with operations, warehouse, and accounting teams to resolve issues
  


• Assist with reporting and tracking customer/sales activity
  

• 2+ years of customer service or sales support experience
  


• Strong written and verbal communication skills
  


• Ability to handle difficult customer situations professionally
  


• Strong multitasking and organizational skills
  


• Experience with CRM systems (Zoho preferred)
  


• Bachelor’s degree preferred
  

Compensation & Benefits

• Starting pay: $20/hour
  


• Weekly payroll
  


• Health, dental, vision, and life insurance (after 90 days)
  


• 401(k) with company contribution (after 90 days)
  


• PTO and sick time
  

Why Join Us

• Growing company with advancement opportunities
  


• Hands-on role with real impact
  


• Collaborative, fast-paced team environment