E-Commerce Laser Engraver & Design Specialist

Job Overview

This is an on-site position at 1201 S Madison St, Webb City, MO 64870.

We are seeking a highly autonomous and detail-oriented E-Commerce Laser Engraver & Design Specialist to run our daily production and maintain our digital storefronts. Our Shopify, Etsy, and shipping channels are fully established and optimized. Your role will be to manage the daily order queue, interact professionally with online customers, and operate our laser machinery. Additionally, you will handle minor website maintenance, such as updating listings for seasonal holidays or adding new design variations.

While we are willing to train you on our specific laser machinery and workflow, you must possess foundational design software experience. The ideal candidate is a disciplined self-starter who can eventually maintain exceptional quality control without daily supervision.

Key Responsibilities

• Laser Production: Program, calibrate, and independently operate multiple laser engraving systems (including CO₂ variants) to cut, etch, and mark custom products (Hands-on machine training provided).
• Digital Client Relations: Monitor and respond to inquiries via Etsy Messages and Shopify email. Provide professional customer service, present digital design mockups, and secure final design approval before production.
• Routine Website Maintenance: Perform minor updates to established Shopify and Etsy storefronts, including updating product listings for major holidays or rolling out new design variations.
• Order Fulfillment & Shipping: Manage the daily order queue across both platforms. Package products securely and process shipments using our pre-configured, streamlined shipping system.
• Rigorous Quality Control: Inspect all finished pieces with an obsessive eye for detail. Ensure perfect alignment, correct depth, and absolute zero-defect accuracy to maintain our top-tier online ratings.
• Machine Care: Perform routine daily maintenance, lens cleaning, and basic troubleshooting to keep the laser equipment running at peak performance.

Required Qualifications & Skills

• Software Experience (Mandatory Baseline): Prior experience with CorelDRAW, Adobe Photoshop, or LightBurn is required. Because we use CorelDRAW for the vast majority of our projects, a strong familiarity with it is highly preferred.
• Platform Literacy: Comfortable navigating the backend dashboards of Shopify and Etsy (or quick to learn) to process orders, update listings, and message clients.
• Professional Communication: Exceptional written communication skills for clear, polite, and efficient digital customer service.
• Independent & Reliable: A self-motivated professional who thrives in an unsupervised environment and takes absolute ownership of their daily output.
• Laser Experience: Prior experience setting up and operating CO₂ laser systems is a major plus, but we will fully train the right individual who meets our design software requirements.

Work schedule

• Monday to Friday

Benefits

• Paid time off
• Health insurance
• 401(k) matching
• Employee discount