E-commerce Manager

Description

Who is Wilson Farm?

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.

Who are we looking for?

Wilson Farm, Lexington, MA seeks an experienced, hands-on manager to lead our e-commerce Department. This is a full-time, in-store position - no remote option (5 days, 45-50 hours/week, which may evolve as you get to know the business and during our peak seasons, holidays and events, will likely increase). This position starts at $28.00/hr.

If you love food and anything associated with food, you will love working at Wilson Farm. We are a high-energy, customer-focused, hard-working organization and have fun at our jobs. We are all about team work here!

Primary responsibilities for E-Commerce Manager:

• Maintain and expand e-commerce presence
• Assist in maintaining inventory and pricing on e-commerce platforms
• Oversee customers’ online shopping experience including but not limited to initiating and completing selection process for customers’ online orders; assisting in retrieving and filling customer orders accurately and on time; and working with customers and customer service to keep customers happy
• Work with the Marketing Department in order to improve quality and traffic acquisition
• Develop analytics on the e-commerce business to yield improvements
• Maintain existing www.wilsonfarm.com website; oversee future wilsonfarm.com website update
• Research market in order to discover new trends and technologies to improve website and e-commerce performance
• Provide analysis of key business metrics and site performance
• Assist in managing and controlling expenditures
• Lead/manage small team including scheduling and budget

Requirements:

• Minimum of 3 years relevant experience in e-commerce - ideally with food-specific retail, event planning or hospitality industry
• Flexible and adaptable work style (priorities can shift quickly), "can-do" attitude
• Enthusiastic, innovative and outgoing personality

Qualifications:

• Experience with both MACs and PCs
• Proficient with Adobe Dreamweaver and online shopping platforms including Shopify, TicketSpice, Mercato/Doordash/GrubHub/Instacart, etc.
• Proficient with Microsoft Office Suite
• Strong communication skills: verbal and written

Benefits

• Competitive wages commensurate with experience
• Health and Dental insurance with generous premium contribution by Wilson Farm
• 401 (k) plan with employer match
• Paid Time off
• Annual bonus and a 25% employee discount
• Friendly, customer-driven environment

Wilson Farm, Inc. is an E/O/E.