E-commerce Manager

Why Nadel
 
Nadel, an internationally renowned creative marketing, promotional products, and merchandise solutions company (www.nadel.com), is seeking an E-commerce Manager for our headquarters in Culver City! With over 60 years of experience, Nadel combines the dynamic feel of a startup with the stability of an established leader in the industry.

At Nadel, we’re passionate about what we do—designing and producing innovative materials that drive our clients’ success and transform their businesses. Our unique culture starts with our goal to be great. Simply put, our services are marketing oriented, rather than product oriented. We focus on problem-solving and exceeding client goals while delivering on target and within budget. Join us and see how we make a meaningful impact in our clients' businesses!
 

Responsibilities:

• Oversee project management of new client webstores (onboarding, managing timelines, milestones, approvals, etc.) to ensure successful launches of stores, microsites, and web-based programs.
• Manage and document invoicing, billing, and financial coordination for store setup, development, ongoing hosting/platform fees, and additional charges.
• Administer Nadel’s proprietary platform, managing store setup, domain ownership, security details, platform capabilities, and integrations.
• Track, document, and communicate all requests for new web-based projects, including custom development, surveys, contact/order forms, and RFP technical guidance.
• Support internal teams and clients by providing expertise on store operations, fulfillment, inventory, system alerts, and platform improvements.
• Manage external vendors, developers, and technology solutions, ensuring proper maintenance, client requests, security, and implementation of new programs.
• Oversee external databases, payment systems, email marketing platform connections, reporting tools, and data pipelines for store performance monitoring.
• Develop internal marketing materials to support e-commerce programs, including decks, one-sheets, and instructional tools.
• Maintain accurate records of all stores and programs, including domains, security, platform capabilities, special implementations, and client details.
• Monitor and manage alert systems for downtime, follow-ups, and platform improvement recommendations.
• Assist with exploring new technology solutions to improve current programs and develop new revenue streams.
• Oversee internal (Nadel IT) and external software integrations, including store-to-warehouse connections.

Requirements:

• 4+ years experience interfacing confidently with senior executives, customers, salespeople, finance, and/or operations staff.
• Excellent communication, critical thinking, problem-solving, and project management skills.
• Excited about web, e-commerce, mobile, digital transformation, and the overall customer experience.