E-commerce Operations & Project Manager (Lightspeed + Shopify)

About Us

We are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations.

Role Overview

This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.

This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.

Key Responsibilities

E-commerce Launch & Project Management

• Manage the Shopify store build from planning through launch


• Coordinate external Shopify developers, designers, and contractors


• Create and manage project timelines, task lists, and milestones


• Review deliverables and ensure work meets quality standards


• Track budget and manage vendor invoices

Lightspeed + Shopify Integration

• Oversee Lightspeed product and inventory sync with Shopify


• Test inventory accuracy, order flow, and returns processes


• Ensure pricing, tax, shipping, and promotions are configured correctly


• Document workflows for store staff and internal operations

Product Catalog & Merchandising

• Manage product uploads, categories, tags, and collections


• Ensure product pages are accurate, clean, and customer-friendly


• Coordinate product photography, descriptions, and key attributes


• Support merchandising strategies (best sellers, new arrivals, bundles)

Store Operations & Ongoing Management

• Monitor daily order flow, customer issues, and fulfillment


• Work with store staff to ensure online orders are handled properly


• Manage app tools (reviews, loyalty, email marketing, search, etc.)


• Track site performance and report on key KPIs (traffic, conversion, AOV)

Optimization & Growth Support

• Coordinate promotions, sales, and seasonal campaigns


• Identify conversion improvements and work with contractors to implement them


• Support SEO basics and site content organization


• Recommend improvements based on customer behavior and analytics

Required Qualifications

• 2+ years of experience in e-commerce operations, e-commerce project management, or online retail


• Experience working with Shopify (managing store operations, apps, or builds)


• Strong organizational skills and ability to manage multiple priorities


• Experience working with external developers/agencies (outsourced work)


• Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)


• Strong attention to detail (inventory, pricing, product data accuracy)

Preferred Qualifications (Nice to Have)

• Experience with Lightspeed POS (Retail)


• Experience launching an online store for a physical retail business


• Understanding of product catalog management and variant setup


• Familiarity with e-commerce analytics (Shopify Analytics, GA4)


• Basic understanding of SEO and merchandising best practices


• Beauty, fashion, or specialty retail experience

Skills & Traits

• Strong communicator who can work with both technical vendors and store staff


• Comfortable making decisions and solving problems quickly


• Highly organized, process-driven, and detail-oriented


• Can manage contractors without being overly dependent on them


• Business-minded and customer-focused