E-commerce Operations General Manager

Description

 Job Summary: 

We’re on the hunt for a sharp, results-driven E-commerce Operations General Manager who thrives in the fast-paced world of online retail and third-party logistics (3PL). This role is perfect for someone who can juggle strategy and execution, ensuring seamless operations while scaling productivity, profitability, and morale. If you've managed e-commerce operations in medium-to-large facilities and have a knack for optimizing workflows, enhancing customer experience, and streamlining supply chain processes, we need you.

Key Responsibilities:

• Architect and drive e-commerce strategies that supercharge productivity, profitability, and team morale.
• Command day-to-day operations—inventory control, order fulfillment, logistics—ensuring nothing falls through the cracks.
• Sync up with cross-functional teams—customer service, operations, and IT—to create a seamless, high-performing ecosystem.
• Scrutinize data and KPIs to detect trends, optimize performance, and make razor-sharp business decisions.
• Cultivate strong relationships with customers and partners, implementing strategies to elevate retention, satisfaction, and lifetime value.
• Keep a tight grip on e-commerce compliance, security protocols, and data protection measures.
• Stay ahead of the curve—monitor industry trends, emerging technologies, and competitor moves to maintain a strategic edge.

Requirements

Qualifications & Experience:

•  Must have e-com experience from a medium -size facility to a large facility.  
• Bachelor’s degree in Business Administration, E-commerce, Supply Chain Management, or a related field (Master’s degree preferred).
• 5+ years of experience in e-commerce management, online retail, or 3PL operations.
• Deep expertise in e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and marketplace integrations (Amazon, eBay, Walmart, etc.).
• Hands-on experience in supply chain management, inventory control, and order fulfillment at scale.
• Strong leadership, problem-solving, and decision-making skills—because this role demands action, not just strategy.
• A cool head in a fast-paced, ever-evolving environment—adapting to growth, challenges, and opportunities with agility.

This isn't just another management gig—it's a high-impact role for someone who wants to drive real change and lead e-commerce operations to the next level. If you’re ready to take on the challenge, we want to hear from you.