E-Commerce Platform Leader

Brinkley RV is a fast-paced and exponentially growing RV manufacturer located in Goshen, Indiana. We are looking to provide superior levels of quality, service, data/analytics, documentation and user experiences to our Dealer and retail Customers. Opportunities for advancement within the company are plentiful. Brinkley RV offers full benefits and 401(k) options for our employees. In short, we want to be the best and are seeking the best talent to help us facilitate our goals.

Our Core Values: 

• Attitude is Everything
• Our People Have a Say in the Direction of the Company
• We Do What is Right
• The Relentless Pursuit of Product Improvement
• Unwavering Commitment to the Ultimate Customer Experience

We are seeking a highly motivated and experienced e-Commerce Platform Manager to lead the development, implementation, and ongoing management of our company’s new e-commerce platform. This individual will play a critical role in establishing a scalable and user-friendly online sales channel, working cross-functionally with operations, IT, marketing, and customer care.

The ideal candidate will have 3–5 years of e-commerce experience, strong knowledge of NetSuite ERP (preferred), and the ability to work both collaboratively in a team environment and independently with minimal direction.  

Key Responsibilities

• Lead the design, setup, and launch of the company’s e-commerce platform, ensuring alignment with business goals and customer needs.
• Collaborate with internal teams (IT, sales, marketing, operations) and external vendors to integrate the platform with NetSuite ERP and other business systems.
• Define and implement workflows for product listings, pricing, promotions, order management, and fulfillment processes.
• Manage e-commerce content, ensuring accurate product information, images, and descriptions.
• Develop reporting and KPIs to measure online sales performance, customer experience, and operational efficiency.
• Monitor industry trends and recommend improvements to platform features, customer interface, and digital strategy.
• Ensure compliance with best practices in site security, payment processing, and customer data protection.
• Own the collection and maintenance of associated information related to Prop 65/PFAS and other regulatory requirements. 
• Act as the primary owner of the platform, troubleshooting issues, managing updates, and driving continuous improvement.

  Qualifications

• 3–5 years of hands-on e-commerce experience in platform setup, management, and optimization.
• Experience with NetSuite ERP strongly preferred; knowledge of system integrations and workflows a plus.
• Strong project management skills with the ability to coordinate across multiple teams and stakeholders.
• Excellent communication and collaboration skills with the ability to work effectively in both independent and team-based environments.
• Solid understanding of digital commerce, UX best practices, and customer experience optimization.
• Analytical mindset with the ability to interpret data, identify trends, and recommend improvements.
• Bachelor’s degree in Business, Marketing, Information Systems, or related field (preferred but not required).

What We Offer

• Opportunity to build and own a new e-commerce channel from the ground up.
• Collaborative, innovative team culture.
• Competitive compensation package with performance-based incentives.
• Health, dental and vision insurance
• 401(k)

About Brinkley RV

Brinkley RV has 3 main goals:  

1)  Build owner driven RV products that excite customers so much they have to have one.  

2)  Be tireless in providing the absolute best Quality to keep our customers out of the shop and in the Campground. 

3)  When an issue does occur, we are passionate about EVERY Brinkley owner Raving about their EXCEPTIONAL SERVICE EXPERIENCE.  

We are looking for like-minded people to join our journey to be the best in the industry!

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Brinkley RV, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.