eCommerce Sales & Operations Specialist

This role sits on the sales team and reports to the eComm Channel Manager. This person owns end-to-end catalog management across Amazon and future marketplaces. Although focused on listing maintenance, this person will have influence on how brand shows up across channels, identify gaps and opportunities within assortment, and help build the standards and infrastructure needed for long-term scale.

You have already accomplished (required):

• High School Diploma
• Experience using Office Systems (Excel, Word, PowerPoint, etc.)
• Bachelor’s Degree in Business or related field
• 2-4 years of Vendor Central or Seller Central experience

What YOU are good at:

• Attention to detail and accuracy- managing product data
• Working cross-functionally-can communicate with all styles to foster teamwork
• Forward-thinking- having a holistic approach vs a silo’d mindset
• Is organized for productivity, yet flexes to anticipate and meet the needs of accounts and others
• Makes thoughtful, creative, and timely decisions after analyzing situations
• Forward thinking and adaptable to the always evolving digital space
• Strong in spreadsheets and data analysis

What WE are good at:

• Working Hard. Playing Hard. Living Tenaciously
• Making well-crafted, innovative, high-function products that Make The Workplace A Betterplace™
• Being distinctively and disruptively creative from bow to stern
• Endeavoring to be fair-minded, transparent and positive in all we say and do

Key Responsibilities

Channel & Catalog Operations

• End-to-end catalog management across Amazon and future marketplaces: listing creation, merchandising, optimization, and maintenance
• Monitor listing health; triage and resolve suppression issues
• Manage product data in reporting tools and feed management systems
• Navigate Vendor Central and communicate directly with Amazon support

Product Data & Content Management

• Syndicate new product data from PIM and complete associated Amazon merchandising tasks
• Manage parent/child product variations and virtual bundles
• Troubleshoot issues through Amazon's support ticketing system
• Maintain Brand Store and Enhanced Content (A+)

Product Auditing

• Audit product detail pages for accuracy, optimization, and imagery
• Resolve parent/child variation issues and duplicate listings

Category & Competitive Intelligence

• Use Profitero, Helium 10, or similar tools to assess category performance
• Conduct ongoing SEO/AEO research to drive discoverability
• Review customer reviews and FAQs to surface key features and benefits

Merchandising

• Support layout and assortment of Amazon Brand Store
• Identify virtual bundle opportunities and assist in executing Enhanced Content strategy

Performance Tracking & Reporting

• Monitor and report on KPIs: sales, traffic, conversion, and reviews
• Identify trends and recommend actionable changes to accelerate growth
• Deliver weekly reporting on listing health, content coverage, and channel expansion

Cross-Functional Collaboration

• Partner with Marketing and Product teams on content development needs
• Build catalog standards and SOPs to meet marketplace requirements and support scalable workflows
• Support eComm Channel Manager with daily operations as needed