E-Commerce Sales Associate - Flex

The E-Commerce Sales Associate is responsible for providing world-class service for all guests who visit the Biltmore Shop. Working as a liaison between Guest Service agents and fulfillment teams, they ensure compliance, order accuracy, and exceptional service.  The Associate will accurately collect, sort, and distribute orders to the appropriate packing locations. Other duties include importing orders for compliance and tax reporting, checking daily orders for opportunities and potential challenges, and assisting the E-Commerce Sales Supervisor with daily operations to ensure guest orders are taken care of promptly. This role will also provide general assistance and support to the E-Commerce and Fulfillment Department Teams as needed.

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements. 

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year.

Essential Job Duties:

1. Ability to work efficiently in a fast-paced environment.
2. Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore software.  
3. Must maintain a service-minded philosophy with every internal guest interaction.
4. Working as a liaison between phones and the fulfillment teams to distribute orders for timely packing and shipping.     
5.  Maintains general knowledge of Biltmore Shop and product assortment and is prepared to respond to inquiries from phone agents.
6. Assist with locating merchandise for guests who have visited Biltmore and call in to order products they have seen in the shops. 
7. Ensures all orders are distributed to packing locations on time to meet delivery guarantees and guest expectations.
8. Maintains the status of each e-commerce order to ensure they are kept current and notifies guests of any difficulties or delays with their order.
9. Enters all phone and shop orders to meet monthly deadlines for wine compliance and tax reporting.  
10. Assist with researching "open orders" and releasing them as needed.
11. Provide general assistance and support for the Retail Department, E-Commerce, and Fulfillment Departments as needed. 
12. Must have the ability to work independently and within a team. 
13. Assists the Reservation and Sales Team with inventory requests as needed. 

Requirements:

1.  High school diploma or equivalent.  Additional education, training, and/or certification(s) preferred.
2.  Minimum of one (1) year of experience in retail sales or other similar guest service setting.  The ideal candidate will have prior experience working in a high-end retail or e-commerce shopping environment.
3.  Demonstrated commitment to providing world-class internal and external guest service.
4.  Ability to employ active listening skills is a must; should be familiar with and/or able to quickly learn suggestive selling techniques and best practices.
5.  Solid computer skills; should be proficient in Microsoft Office, the internet, and able to quickly learn Biltmore's point of sale (POS) and inventory tracking systems.  Knowledge of FedEx Ship Manager software is preferred, as well as basic knowledge of Excel.
6.  Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
7.  Strong organizational and management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
8.  Must be proactive, able to take initiative, and able to exercise good judgment.
9. Must maintain a service-minded philosophy with every internal and external guest interaction.
10. Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore software, along with a clear, concise, and professional email communication style. 

Physical Requirements:

1. Ability to sit for extended periods of time.
2. Ability to lift 20 pounds occasionally.
3. Ability to visually identify products, color recognition, and distinguishing features.
4. This job will be located indoors.