E-Commerce Sales Support

Zanders Sporting Goods, a family-owned wholesale distribution company in business for more than 60 years, is seeking a highly motivated team player to join our sales team. The ideal candidate will be responsible for supporting day-to-day digital sales operations and administrative workflows.

Responsibilities

• Set up new customer accounts and ensure all required information is entered accurately into the appropriate systems.
• Maintain and update customer account information as needed.
• Coordinate with internal departments to ensure account setup requirements are completed in a timely manner.
• Send Welcome Letter and Credentials to new e-commerce customers.
• Create API Credentials for Main account Webhost.
• Process Return Merchandise Authorizations (RMAs) and coordinate the return process.
• Manage customer returns and return-to-sender shipments, ensuring proper documentation and follow-up.
• Respond to customer inquiries regarding returns, shipping issues, and account-related questions.
• Communicate with customers and internal teams to resolve issues and provide proactive updates.
• Maintain accurate records of return activity and customer service resolutions.
• Investigate and process claims for shipments that are lost in transit or arrive damaged.
• Gather supporting documentation, track claim status, and follow up with carriers and other parties as necessary.
• Communicate claim updates and resolutions to customers and internal departments.
• Maintain accurate claim records and ensure timely processing and resolution.
• Prepare and distribute reports for customers upon request and internal department members to support sales.
• Review data for accuracy and ensure reports are completed and submitted within established deadlines.
• Track account activity, returns, shipment claims, and other operational information as needed.
• Assist with identifying trends, discrepancies, and opportunities to improve processes and gain company market share.
• Research freight discrepancies and validate supporting documentation.
• Coordinate with customers, carriers, and internal departments to investigate and resolve charge back issues.
• Maintain accurate records of charge backs, adjustments, and resolutions.
• Other duties as assigned.

Pay Information

The Illinois minimum wage is $15.00 per hour. Wage or salary for this position will be based on the candidate’s qualifications, skills, experience, and overall fit for the role.

Benefits

- 401(k) with employer match

- Profit Sharing

- Health/Dental/Vision/Life insurance

- Accident/Critical Illness Short/Long Term Disability

- PTO/Holiday Pay

- Employee Discounts (conditions apply)

EOE Statement

Zanders Sporting Goods is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability or protected veteran status.

Qualifications and Requirements 

• High school diploma or GED; required.
• FOID Card; required for Illinois Residents.
• Previous sales experience; preferred.
• Proficient in email communication and basic office software.
• Ability to work effectively under pressure.
• Multi-task oriented.
• Exceptional communication skills.
• Prolonged periods sitting at a desk and working on a computer.