eCommerce Specialist

Description

• Identify and develop initiatives to better serve customers and maximize conversion rates, retention, and digital revenue opportunities
• Lead and execute the customer onboarding process for the eCommerce site, ensuring a smooth transition into online ordering
• Work cross-functionally with Customer Support and Sales to provide training, introductions, and support to new users
• Oversee PunchOut integrations with customers to ensure a seamless process acting as primary liaison between sales, customer support, IT, and third-party providers.  
• Manage overall setup, maintenance, and continuous improvement of the eCommerce site, ensuring usability, accuracy, and operational excellence
• Monitor site performance and analytics to identify opportunities for improvement
• Continuously assess and improve product content, including descriptions and images
• Collaborate with IT on system enhancements, integrations, and platform development considerations
• Work with Marketing to support promotions, new product introductions, and campaign initiatives.
• Support customer facing teams with training, documentation, and best practices related to eCommerce and PunchOut.

• Bachelor’s degree in Marketing, Business, or a related field
• 2+ years of experience in eCommerce or online platform management
• Salesforce Commerce, PunchOut, and Coveo experience a plus
• Proactive mindset with passion for customer experience and continuous improvement
• Excellent time management, project management, and communication skills

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Shorr Employee Benefits
• Competitive base compensation plus targeted annual bonus plan
• 401K plan plus matching
• Generous Paid Time off: Vacation, Sick and Floating Holidays along with company holidays
• Team based Employee Owner company culture