eCommerce Sr. Business Analyst

We’re AD/01, the tech studio that builds the future of food retail. Whether it’s in-store aisles, online baskets, or behind-the-scenes operations, we innovate the daily food experiences for farmers and families, grandmas and greengrocers, and pickers and packers alike.

We’re part of the Ahold Delhaize network, one of the world’s largest global food retail groups and a leader in both supermarkets and e-commerce. With 19 strong local brands in Europe, the United States, and Indonesia, we create a meaningful difference for our customers, our people, and the world around us. And we’re looking for the freshest minds excited to create the recipe for change.

Your new role and environment.As a Senior Business Analyst, you will own the requirements process and backlog for a team or value stream within the eCommerce landscape, turning business intent into clear requirements the team can build, test, and release with confidence.

You will work closely with business stakeholders, solution architects, development teams, QA, and third-party suppliers in an Agile setup. This is a hands-on analysis role with strong technical depth, not a coordination-only role.

Your focus will be on requirements, quality, backlog readiness, functional and integration documentation, and proactive stakeholder alignment across complex, integrated commerce platforms.

Key responsibilities of your role.

• Own the requirements management process and team backlog, consolidating multiple sources of business and technical input.


• Aligning business requirements as part of tech modernization, while translating into modernization plans.


• Be key contact for the Business Leads.


• Gather requirements together with solution architects, business owners, and domain stakeholders through workshops, discovery sessions, and structured analysis.


• Break down business epics into features and user stories with clear acceptance criteria, scope, priorities, and traceability.


• Maintain JIRA and Confluence documentation so the backlog, decisions, dependencies, and requirements remain current and easy to follow.


• Run refinements and keep the team supplied with development-ready stories for at least two sprints ahead.


• Analyse and document end-to-end business processes, identifying gaps, dependencies, risks, and cross-team impacts.2


• Create functional specifications, integration requirements, data mappings, process flows, UML diagrams, and sequence diagrams.


• Specify and validate integrations with surrounding systems such as ERP, OMS, WMS, PIM, payment, loyalty, Hybris/SAP Commerce Cloud, and third-party platforms.


• Support developers and QA during implementation, testing, UAT, and release, helping unblock decisions quickly and pragmatically.


• Work effectively with offshore teams, external partners, and third-party suppliers, adapting communication to the audience and delivery context.


• Participate in PI Planning and dependency identification, escalating requirement risks early with proposed options and recommendations.


• Contribute, when needed, to consultative or pre-sales discussions by connecting technology options with business goals and customer value.

What’s in it for you?We ask a lot. (We’re looking for the best, after all). But we offer a lot, too.So, what do we have in store for you?

We offer flexible hours and a hybrid working model, allowing you to work both from home and at the office.

We provide competitive benefits to support health, well-being and your professional growth. This includes: a significant budget on the benefit platform and a yearly bonus. At AD01 we welcome everyone, just the way you are, and encourage individual growth with valuable opportunities and a worldwide across-brand network.

Requirements.

Must have requirements

• 5+ years of hands-on business analysis experience, ideally with proven end-to-end backlog ownership in an Agile environment.


• Strong experience in business analysis for eCommerce, retail, digital commerce, or complex integration projects.


• Ability to translate business needs into clear, actionable, unambiguous requirements and technical documentation.


• Strong systems analysis skills across integrated platforms, with the ability to understand what happens between systems, not only inside one application.


• Experience creating or interpreting UML diagrams, sequence diagrams, class/data diagrams, activity diagrams, BPMN flows, architecture documents, IDDs, TDDs, and API specifications.


• Good understanding of integration types, including REST APIs and Kafka / event-driven integrations.Advanced JIRA and Confluence skills, with disciplined documentation, traceability, and backlog hygiene.


• Excellent facilitation, interpersonal, communication, and client or stakeholder management skills.


• Strong Agile mindset and ability to collaborate in a multicultural, distributed environment with internal teams, vendors, and offshore partners.


• Self-driven working style, closes issues without close supervision, balances priorities, and delivers sustainably.


• Strong written and verbal English communication skills (B2+ / C1).Nice to have requirements


• Nice to haveExperience with SAP Commerce Cloud / Hybris or another enterprise commerce platform.


• Experience with ERP, OMS, WMS, PIM, payment, loyalty, or supply chain and logistics platforms.


• Understanding of consumer-facing digital products, white-label platforms, or multi-brand commerce environments.SAFe certification (POPM, SA) or IIBA certification (CBAP / CCBA).


• Working knowledge of Figma, including the ability to review user flows, screen designs, prototypes, annotations, and identify functional or integration impacts.Exposure to consultative, discovery, or pre-sales activities for digital engagements.

Apply now

If you’re excited to help us grow, then please apply now. If you feel like you might not tick all the boxes but have the skills and personality we’re looking for, then please also apply now!
Got questions? Don’t be shy. Pungaru Madalina, at [email protected], has answers.
For us, diversity means being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more. We accept everyone for who they are.