E-Commerce Team Member at Woodlawn

About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

POSITION SUMMARY:
The E-commerce Team Member works in a fast-paced environment performing a variety of critical operational and online tasks. Including but not limited to reviewing donations for authenticity and value, online research, tracking and processing of donations, creating accurate online item listings to advertise and sell high value donations, packaging and shipping of sold merchandise and providing excellent customer service at all times.

Role and Responsibilities:

• Moves material within the E-commerce warehouse or office as needed using rolling carts, dollies or pallet jacks as needed.
• Sorts and processes a wide variety of merchandise accordingly to department standards.
• Tracks, labels, and records all processed merchandise using online tracking system.
• Sorts jewelry and separates into precious metals, designer brands, costume jewelry, scrap jewelry or bulk lots according to department standards.
• Tests precious metals and gemstones using assigned equipment accordingly to safety guidelines.
• Photographs each item to visibly identify all critical details about each item to potential bidders/customers.
• Writes clear and concise item listings that communicates all critical details about an item to potential bidders/customers.
• Accurately uses grammar, spelling and punctuation in item listings.
• Pulls sold orders from inventory shelves and stages in the correct area for packing or pick up.
• Conducts inventory purges as needed.
• Packages and ships each item in the most cost-effective manner to the correct customer.
• Meets hourly and daily production goals of any assigned task.
• Other duties as assigned.