E-commerce Tech Manager

The Opportunity

At Lab Alley, we rely on robust tech systems to power the solutions that help our customers get the chemicals they need easily. We are seeking a high-impact Manager of Technology who possesses the leadership grit and technical foresight to scale our digital storefront.

The E-commerce Tech Manager is a "player-coach" role. You won't just be overseeing systems; you will be managing our external development teams, ruthlessly prioritizing project pipelines, and holding partners accountable for high-quality, timely delivery. You are the bridge between business goals and technical execution. If you have a deep understanding of e-commerce platforms (Adobe Magento a plus) and the ability to redirect the technical team toward the right solution, you will have an immediate impact on our goal to become the "Amazon of Chemicals."

Essential Responsibilities

• E-Commerce Platform Oversight: Support business teams by understanding workflows across departments and helping convert those needs into clear system enhancements or development requirements.


• Tech and Platform Management. Work closely with the Austin and offshore Development teams to track development progress, align priorities, and ensure timely execution of all features and solutions to the platform to generate a ROI.


• Accountability & Performance: Maintain operational accountability by tracking tasks, priorities, and deliverables across teams (Austin business + India dev).


• Strategic Roadmapping: Gather requirements from internal departments (Operations, Support, Sales, Purchasing, Finance, Marketing) and propose practical solutions.


• Technical Support & Training: Act as the "Player-Coach" by troubleshooting high-level issues and training the team on new software or hardware implementations.


• Disaster Recovery: Ensure basic IT hygiene is followed (asset security, access control, password hygiene, and continuity processes).

Qualifications & Expertise:

• E-Commerce and Web Application: 3+ years of experience in e-commerce technology, web applications, tech operations, or business technology coordination. Proven experience managing the backend or technical operations of a high-volume digital storefront.


• Leadership & Accountability: Strong ownership mindset and ability to coordinate between business users and development teams. Demonstrated success managing offshore development teams (specifically in different time zones, like India) and holding external vendors to strict SLAs


• E-commerce Mastery: Deep functional knowledge with e-commerce platforms and web applications. While we use Adobe Commerce (Magento2), expertise in Shopify Plus, BigCommerce, or other e-commerce platforms is highly valued.


• Technical Literacy: You don't need to code daily but should understand basic programming and technical concepts (third party API integrations, data flows, software logic) to write clear requirements and coordinate execution.


• Project Management: Expertise in Agile or Scrum methodologies; ability to manage multiple high-visibility projects in a fast-paced environment. Comfortable using tools like JIRA/Asana to manage requirements, prioritize work, and track delivery. Strong stakeholder management and project timeline planning skills will set you up for success.


• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent real-world experience).

Technical & Soft Skills

• High emotional intelligence and "grit"-the ability to push back on vendors when quality dips and the ability to train non-technical staff on new systems. Very solution oriented.


• Process Mapping & Documentation: Ability to visualize and document complex workflows and standard operating procedures.

• Strategic Thinking: Strong analytical skills with the ability to perform cost-benefit analyses on new technology investments. Ability to suggest pragmatic solutions balancing speed, cost, and long-term scalability.

Nice to have:

Infrastructure Management: Maintain essential IT infrastructure, including security tools, and internal hardware/software systems to ensure seamless business continuity.

About Lab Alley

Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin, TX. Our mission is simple: to provide easy access to essential chemicals – on-budget, on-time, every time. We're building the "Amazon for Chemicals," and we're committed to doing it right.

Our workplace culture:

Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

CARE:

We care about people and take pride in our work.

COMMITMENT:

We believe success is characterized by our commitment to continuous improvement.

GENUINE:

We believe in being real, authentic, and direct with those around us.

GROWTH:

Lab Alley encourages continual learning and leads with curiosity.

INITIATIVE:

To be successful, we always strive to make things happen!

INNOVATION:

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

WORK ETHIC:

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Benefits & Logistics

We invest in our team's well-being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.


• Financial & Time Off: 401k, Paid Time Off.


• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to [email protected]

Lab Alley uses E-verify for all hires.