eCommerce Website Analyst

Description

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.

We are seeking a new member to add to our Development team. Are you ready to be a part of something amazing?

 We are seeking an experienced and data-driven UX Analyst to join our team, focusing specifically on optimizing the user experience of our e-commerce websites. In this role, you will be instrumental in understanding user behavior, identifying pain points, and advocating for enhancements that drive customer satisfaction, conversion, and loyalty. You'll leverage a variety of research methods and tools to translate insights into actionable recommendations, directly impacting our online business success. 

Responsibilities

• Journey Mapping & Analysis: Utilize journey mapping tools (e.g., FullStory, Hotjar, or Contentsquare) to visualize and analyze user flows, identify friction points, and uncover opportunities for improvement across the e-commerce customer lifecycle.? 
• Usability Testing & Interviews: Plan, conduct, and analyze qualitative research, including usability testing and user interviews, to gather direct feedback on website functionality, content, and overall user experience.? 
• Insight Generation: Synthesize qualitative and quantitative data to uncover deep user insights, identify trends, and formulate clear, actionable recommendations for UX improvements.? 
• Reporting & Presentation: Clearly communicate research findings, insights, and recommendations to stakeholders across the organization through compelling presentations and reports.? 
• A/B Testing & Optimization: Collaborate with product and development teams to design and implement A/B tests based on UX insights, continuously iterating and optimizing website performance.? 
• Problem Solving: Proactively identify user experience issues and propose innovative solutions that align with business goals and user needs.? 
• Advocate for the User: Be the voice of the user within the organization, championing user-centered design principles and best practices.? 

Requirements

• 2+ years of experience as a UX Analyst or similar role, with a strong focus on e-commerce websites.? 
• Proven expertise in using journey mapping and session replay tools (e.g., FullStory, Hotjar, or Contentsquare) to analyze user behavior.? 
• Demonstrated experience in planning, conducting, and analyzing qualitative research methods, including usability testing and user interviews.? 
• Strong analytical skills with the ability to translate complex data into clear, actionable insights.? 
• Excellent communication and presentation skills, with the ability to articulate findings to both technical and non-technical audiences.? 
• A user-centered mindset with a passion for creating intuitive and effective digital experiences.? 
• Familiarity with UX design principles and best practices.? 

Nice-to-Haves:? 

• Experience with Google Analytics or other web analytics platforms for identifying trends and validating qualitative findings.? 
• Previous experience working collaboratively with marketing and development teams to implement UX improvements.? 
• Understanding of e-commerce KPIs and their relationship to user experience.  
• Familiarity with A/B testing methodologies and tools.? 

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Professional development assistance

Ability to Commute: Daniel Island, SC 29492 (Required)