ED Registrar Team Lead

• Accurately obtains all required information to perform registration of patients for all services. 

• Engages with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling 

• Assists Supervisor with daily reports relating to accuracy of information obtained in the registration process. Actively identifies trends and offers solutions. 

• Coordinates Training and orientation documentation with direction of supervisor. 

• Maintains the employee schedule with direction of supervisor. 

• Assists in candidate selection and peer interviews 

• Appropriately obtains authorizations and verifications for services and enters into system 

• Obtains accurate insurance information for billing purposes. 

• Successfully obtains co payments for services rendered or to be rendered. 

• Correctly collects and receipts payments. Completes all required data for financial services. 

• Effectively communicates with customers. Assists customers with inquiries. 

• Assertively demonstrates ability to meet production standard of collection goals for NWMC. 

• Consistently refers uninsured and underinsured patients to financial assistance. 

• Efficiently utilizes resources and supplies. 

• Proficiently utilizes computer system to access patient information, email, and other required systems. 

Requirements 

Minimum of 6 months customer service . Knowledge of computers, and other standard office equipment . Ability to type a minimum of 35 words per minute . Preferred: Medical office experience preferred.