Edtech SAAS - Implementation Analyst

Job Description

Key Responsibilities 

We are seeking a dynamic individual with strong leadership skills and a passion for client engagement to join our team as an Implementation & Deployment Specialist. 

In this role, you will lead the implementation of InPlace Software solutions for higher education and healthcare clients. Our client deployments include a structured project plan/timeline that takes each client through an entire project, main tasks include configuring the system to enhance client workflows, ensuring a smooth transition from old processes, and addressing functional needs. You will develop and execute deployment and project plans, including data migration and integration with third-party systems, while resolving any challenges to ensure timely delivery and customer satisfaction. 

You will build strong relationships with university administrators, placement coordinators, and IT teams, conduct stakeholder workshops, and provide training and best-practice recommendations. Acting as the primary point of contact during implementation, you will ensure clear communication and expectation management, coordinating with the InPlace Sales team for handover and the US Support and Customer Success Team for a smooth post-deployment transition.  

This hybrid Denver-based (typically 3 days per week in office) role reports to the North American Business Analyst Manager and offers a challenging career in a supportive environment with competitive pay, benefits, and advancement opportunities. 

Implementation & Deployment: 

• Lead the end-to-end implementation of InPlace Software solutions for higher education and healthcare clients. 

• Configure the system to align with client workflows, ensuring smooth transition from legacy processes. 

• Systematically work through functional needs for solution configuration, process implementation, error detection and functional suitability 

• Develop and execute deployment plans, including data migration, integration with third-party systems, and user acceptance testing. 

• Identify and resolve implementation challenges, ensuring timely delivery and customer satisfaction. 

Client Engagement: 

• Build strong relationships with university administrators, placement coordinators, and IT teams to ensure a successful rollout. 

• Conduct stakeholder workshops to gather requirements, provide training, and offer best-practice recommendations. 

• Act as the primary point of contact for clients during implementation, ensuring clear communication and expectation management. 

• Coordinate with the InPlace US Support Team for smooth post-deployment transition and ongoing client success. 

Project Management & Process Improvement: 

• Define project scope, milestones, and timelines in collaboration with clients and internal teams. 

• Apply yourself to ensure any concerns or failures are resolved through judicious application of education, escalation or direction endorsement. 

• Ensure alignment with InPlace product roadmaps, collaborating with Product Managers and Development teams for enhancements. 

• Identify opportunities to streamline deployment methodologies and improve the client onboarding experience. 

Reports to: 

• North American Business Analyst Manager 

Required Skills & Qualifications 

• 3-7 years of experience in project management, business analysis, or software implementation, preferably in the higher education or healthcare industry. 

• Experience with SaaS implementations, data migration, and system integrations. 

• Familiarity with project management tools. 

• Strong analytical skills with the ability to diagnose issues and recommend process improvements. 

• Excellent communication and stakeholder management skills to engage clients at various levels. 

About Us 

InPlace™ Software (www.inplacesoftware.com) is a cutting-edge SaaS platform designed to streamline the management of student workplace experiences. It enhances visibility, coordination, and efficiency for all participants, fully supporting the placement and work experience lifecycle from start to finish. 

The InPlace solution caters to all forms of work-integrated learning, including field education, clinical placements, internships, and student teaching assignments. It stands out as a unique offering in the Higher Education Technology market. 

InPlace Software's US headquarters is located in Denver, Colorado, with its global head office in Melbourne, Australia.