Education Administrator

We’re looking for a friendly, organized, and dependable Administrator for our Education Dept. to help coordinate our continuing education programs, webinars, trainings, and events. This role plays an important part in supporting agents, attorneys, trainers, and internal team members by keeping everything running smoothly and ensuring a great experience for attendees.

If you enjoy staying organized, communicating with a variety of people, and being part of a collaborative team, this could be a great fit for you.

What You’ll Do

• Communicate professionally and comfortably with team members, leadership, customers, and partners via email, phone, video conference, and in person
• Bring a positive, flexible, and proactive attitude when supporting coworkers and customers

This is a hybrid role and must be able to work out of our Orlando or Tampa office.

Education Webinars:

• Maintain the Agent Education calendar, including webinar titles, presenters, co-organizers, and accreditation approvals
• Schedule webinars and prepare requests to facilitate sessions
• Monitor calls and emails from attendees looking for connection information
• Publish recorded webinars, submit requests to publish recorded sessions, and review and update materials when needed
• Manage accreditation renewals as they expire, re-publish webinars for new accreditation periods or move content to the training library, update materials with current accreditation details
• Keep accurate accreditation records and history

Online Training Programs

• Schedule training sessions and coordinate timelines
• Invite presenters and help resolve scheduling conflicts
• Manage registration processes and related email communications
• Maintain accurate class rosters
• Update and maintain training manuals and materials, working closely with presenters on deadlines
• Coordinate shipment of manuals and training materials
• Communicate with attendees before and during training sessions, in addition to scheduled campaign emails

Attendee & Agent Support:

• Respond to inbound questions and requests from attendees and agents
• Assist with registrations
• Share accreditation information
• Provide webinar access details and options for missed sessions
• Answer questions about upcoming education and training opportunities

What We’re Looking For:

• Experience in an administrative, education, or training support role is a plus
• Strong organization and time-management skills
• Friendly and professional communication style
• Comfortable juggling multiple tasks and priorities
• Familiarity with email, video conferencing platforms, and general office tools
• A helpful, customer-focused mindset