C

Education Case Manager

icon building Company : Center For Immigrant & Refugee Advancement
icon briefcase Job Type : Full Time
icon geo-alt Omaha, Ne

Job Description - Education Case Manager


POSITION TITLE:        Education Case Manager
REPORTS TO:                Education Program Manager
WORKSITE:                   Omaha, Nebraska

COMPENSATION:
  • Pay rate starting at $24.50/hr, commensurate with experience
EMPLOYEE BENEFITS:
  • Unlimited paid time off (including employee birthday); 9 paid holidays with year-end holiday break
  • Medical, dental, vision, life, and AD&D insurance; 403b retirement plan with an automatic 5% contribution; and FMLA
  • Employee Wellness Program (including enriching snacks, support groups, and engaging activities)
  • Employee Assistance Program (EAP) (includes life event referral program, 5 free counseling sessions, financial and legal resources, and employee discount/savings program)
  • Yearly stipends for employee development opportunities
  • Relocation assistance; travel and expense reimbursement
  • A company cell phone is provided to case managers for client-related work
     
ORGANIZATIONAL DESCRIPTION:

In 2022, Immigrant Legal Center and Refugee Empowerment Center merged, and the combined nonprofit organization is now CIRA, the Center for Immigrant & Refugee Advancement. Our team of experts provides exceptional, compassionate legal representation, refugee services, and social work services.

We take on the most complex immigration cases, resettle refugees from around the world, and ensure all clients have access to much-needed resources. Operating in 6 different offices from Council Bluffs to Scottsbluff, our team of more than 100 full-time employees helps communities’ welcome immigrants and refugees as they build their lives here. We assist with all forms of family and humanitarian-based immigration, and we never turn any family away due to inability to pay.    

POSITION DESCRIPTION:

The Case Manager in the Education Program will report directly to the Education Program Manager and will join the Education Program team. CIRA's education program is designed to help refugees gain access to educational programming that will support their long-term success. We are hiring someone who has a demonstrated passion for working with refugees, has a working knowledge of the Omaha education system and job market, and can work in a fast-paced environment with clients and teammates from many different cultural and national backgrounds.
CORE FUNCTIONS OF THE POSITION:
Recruitment and Enrollment 
  • Recruit clients for education classes
  • Complete Education Program intake with clients
  • Complete education barriers assessment
  • Work with the client to set education goals and create individualized educational success plan

Data Management 
  • Maintain client’s profiles and upload eligibility and educational documents to online database
  • Write case notes and keep the online case file up to date
  • Complete required forms
  • Update the client’s training and education records
 
Direct Client Service 
  • Assist clients in enrolling children into K-12 schools
  • Refer clients to educational programs in line with their future career goals and help clients apply to these programs and classes
  • Education/career planning with clients
  • Set up/provide transportation for initial education services
  • Create and update curricula, lesson plans, and teaching materials for classes such as ESL, Cultural Orientation, Job Readiness, Learner’s Permit, Digital Literacy, Financial Literacy and any other classes or programming CIRA might conduct for clients
  • Teaching classes and lead programming listed above
  • Organize classes and coordinate transportation, interpretation, and communication with clients and case managers
  • Collaborate and coordinate with community partners
  • Attend the Omaha Refugee Task Force Education Committee meetings on behalf of CIRA
  • Complete required follow-ups with clients to ensure educational goals are met
QUALIFICATIONS:
  • Associate's or bachelor’s degree in education or related fields preferred; High School diploma or GED required
  • Fluency in English (written and verbal) required; Fluency in other languages commonly spoken by client populations preferred
  • Proven ability to develop curricula and professional experience teaching English language learners or other relatable teaching experience
  • Teaching certificate preferred
  • Basic understanding of the refugee resettlement process preferred
  • Proficiency in typing, using a computer, and navigating the internet for research purposes
  • Proficiency in Office 365 applications (Outlook, Word, Excel, SharePoint) and ability to learn case management databases
  • Working knowledge of Omaha’s education systems and educational partners preferred 
  • Self-motivated with ability to work independently and as part of a team
  • Excellent organizational skills with strong attention to detail and ability to manage multiple tasks efficiently
  • Excellent written and verbal communication skills with strong interpersonal abilities to build professional relationships
  • Valid driver's license and clean driving record required
  • Professional demeanor with positive, enthusiastic approach to work
  • Commitment to providing excellent service to all clients
  • Demonstrates reliability through consistent attendance and time management
  • Experience working with immigrant, refugee, or trauma-affected individuals and families preferred
  • Ability to pass all required background checks
  • Must be at least 18 years old and authorized to work in the United States

WORKING CONDITIONS:
 
  • This role consists of regularly sitting at a desk and using a computer and phone.
  • This is not a remote position.
  • Work schedule is Monday – Friday, 8:30 AM – 5:00 PM. Occasional evenings and weekends may be required based on client and program needs, with flextime available when working outside regular office hours.
TO APPLY:
  • Please upload a cover letter, resume, and three professional references all in PDF format to the job application link. 
The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.

INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Center for Immigrant & Refugee Advancement (CIRA) makes all employment decisions based solely on qualifications, merit, and business needs. We evaluate candidates exclusively on their ability to perform the essential functions of the position with or without reasonable accommodation. Selection criteria are applied uniformly to all candidates regardless of protected characteristics.
CIRA is fully committed to Equal Employment Opportunity. We do not discriminate based on an individual’s race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, military service, or any characteristics prohibited by law. This policy governs all aspects of employment at CIRA, including recruiting, hiring, assignments, training, promotions, compensation, employee benefits, employee discipline and discharge, and all other terms and conditions of employment.
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