Educational and Retail Sales Representative

The Educational and Retail Sales Representative is a hybrid role, combing retail and outside sales to create an opportunity to train extensively on our retail floor while preparing to ultimately step into a position that serves music educators by helping them select merchandise, assisting them throughout the sales process, and by routinely providing follow-up service for their ongoing school music needs. This hybrid sales position is critical to West Music’s success by assisting customers and allowing them to Play now. Play for life. 

What You’ll Do

• Achieve personal sales goals while contributing to the success of the team.
• Greet customers, provides information on products and services, answers questions, and sells merchandise to customers both in person and via telephone or e-mail.
• Demonstrates merchandise to customers and has full knowledge of product lines to best match customers with the correct product.
• Assist with the preparation of the sales floor, including stocking, and changing displays.
• Develop, maintain, and expand West Music’s customer base by maintaining key customer relationships with Music Educators and following up on leads to meet sales and growth targets.
• Make scheduled sales calls and visits within an established territory to school-based Music Educators to provide instruments, accessories, music, and general classroom music-related items.
• Organize and conduct school rental events that include:
  • Scheduling events.
  • Educating customers about the benefits of working with West Music through individual and group presentations. 
  • Assisting Directors in instrument testing/selection.
• Perform administrative duties including generating/processing paperwork for sales, rentals, and repairs. 
• Maintain security of company property while traveling and representing West Music.

What we’d like you to have

• The desire to talk music and assist customers with everything they need to start or continue their life-long musical journey.
• The ability to work non-traditional hours including evenings and weekends.
• Bachelor’s degree in Music Education, Business, or related field desired.
• Prior retail or outside sales experience preferred.
• Service Focused and the will to sell – strives to always deliver great service to customers and co-workers by using effective listening skills, strong interpersonal and communication skills. Committed to using customer service skills to assist in meeting sales goals.
• Self-motivated – a “can-do” attitude with a desire to take on an increasing level of responsibility and a drive to meet sales goals.
• Team Player/Collaborative – people focused with the ability to develop effective working relationships with co-workers and customers. You will be in an environment where the expectation is to ask for help when you need it, and to seek out opportunities to assist others in meeting the customer needs.

What we offer:

• Hybrid/Remote work is possible for specific roles
• Full benefits package available the first of the month following the date of hire including:
  • Medical, dental, vision insurance
  • 401k with match
  • Student Debt Repayment
  • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.