EHR Software Specialist (Not Remote)

Community Health Care is a privately owned corporation that has a 39-year history of providing our patients with the highest quality of innovative, comprehensive health care, and health care services, that are compassionate, support, personal, convenient, and cost effective. We are actively engaged in the communities that we serve and strive to recruit the finest staff possible, giving maximum support and encouragement to foster growth and pride in the organization. 

Community Health Care is looking for an in office EHR Software Specialist to provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Our offices are energetic, team oriented, and dedicated to providing excellent patient-centered care. If you would like to work for an established medical practice that values both patients and employees, please apply today!  

Responsibilities:

• Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits.
• Provides support to end users of EHR systems by researching and troubleshooting issues.
• Records all support requests and solutions in ticketing software and communicates resolution to the end user.
• Assists with on-boarding process, orientation, training, and education of newly hired staff. 
• Provides EMR training in small groups by role for expanded training; provide one-on-one training as necessary.
• Develops workflow-related scenarios throughout the EMR training/implementation to improve efficiencies.
• Execute touch points/follow-up with employees/physicians after initial EMR training.
• Assist in developing instructor led classes and online training material for end users.
• Performs audits of clinical workflows to ensure proper use of EHR systems.
• Work collaboratively with a multi-disciplinary group to develop and guide the successful implementation of operational or clinical programs, as it relates to EMR software program and optimizing patient care.
• Assist with software upgrades, testing, issue identification and resolution, and education for new software releases.
• Supports clinical improvement process and works to maximize staff efficiency to ensure clinical documentation competency for all staff.
• Collaborate with other department leads (Managers/Directors) as it relates to EMR software.
• Participation in continuing education events of EMR software systems; additional training as needed.

Requirements:

• Ability to work independently and collaborate as a team
• Effective communication skills 
• Familiarity with eClinicalWorks (eCW), Office 365, a plus
• Excellent time management skills and the ability to prioritize tasks
• Positive teamwork approach

Benefits:

• Excellent Medical insurance
• 401(k) and Roth 401(k)
• 401(k) employer match
• Dental insurance
• Term Life Insurance
• Vision insurance
• Wellness benefits
• Paid time off 
• Personal days
• Short term disability 
• Long Term disability 
• Paid holidays
• Employee assistance program 
• Travel assistance program