EHR Support Desk Coordinator

Job Title

EHR Support Desk Coordinator

FLSA Status

Exempt

Location

Corporate Office

Department

 IT

Remote | Hybrid | In Office

In Office

Job Summary: The Electronic Health Record (EHR) Supoprt Desk Coordinator will provide support to the EHR athena support team and the staff and providers of StrideCare. Duties will include service desk ticket management, account management for multiple applications, preparation of support documentation, application trouble shooting, testing and upgrades. 

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• Ticket Management (60%) 
• Application Support (20%) 
• Account Management (10%) 
• Preparing Support Documentation (5%) 
•  Other Duties as Assigned (5%) 
• Assist in covering “help desk” tickets related to the use of EHR 
• Ability to analyze, diagnose, suggest, and implement process changes 
• Support business projects such as regulatory compliance, provider productivity, patient experience, etc. 
• Support new implementations of EHR 
• Assist in testing of upgrades as necessary 
• Identify problems and assist in resolving issues with software 
• Perform some software development tasks in EHR, Practice Management, and ancillary applications 
• Assist with contacting software vendors as necessary for high-level troubleshooting and known issue resolution 

Required Skills / Abilities:

• Strong organizational and multitasking abilities.
• Knowledge of electronic health records principles; implementation or upgrade support a plus 
• Familiar with clinical data and financial reporting a plus 

Skills 

• Ability to communicate effectively in writing, email and verbally to all levels of organization 
• Strong interpersonal skills to work effectively with all members of the organization 
• Ability to recognize issues (whether existing or potential) and proactively communicate to co-workers and supervisors 
• Ability to identify and solve problems and make decisions under pressure and time constraints 
• Ability to coordinate with branches of the internal and external teams 
• Organization 
• Detail-oriented 
• Ability to multitask? 
• Ability to prioritize multiple projects 
• Ability to work independently and as a member of a team 
• Ability to assess and evaluate current and future workloads 

Education and Experience:

• Knowledge and understanding of current trends and developments in health information technology as defined by healthcare reform, HITECH Act, MACRA, and HIPAA security rules 
• At least 2 years’ experience in a health care setting 
• Prior experience athenaOne is highly preferred 
• Experience with Practice Management systems highly preferred

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to move around the office to access files, office machinery, and other equipment.

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.