Electrical Service Manager

OVERVIEW:

The Electrical Service Manager manages customer relationships in the service department, supervising service technicians and taking accountability for required profit goals.

Compensation for this Role: $120,000 - $140,000 annually, depending on experience

General Responsibilities

• Maintain open communication lines with all working relationships


• Follow up to ensure items for which the job is accountable for are performed


• Earn and maintains customer’s trust


• Uphold the core values of the organization


• Work well with others to accomplish the mission of the organization and of the job

Specific Responsibilities

Management

• Manage and direct the work performance of service technicians, project engineers, and service supervisors


• Evaluate performance of Service Technicians


• Make recommendations on hiring, disciplining, and terminating employees


• Enforce the WO process is being implemented by all employees

Sales

• Manage the “Customer Relationship” as the primary customer contact


• Work with assigned clients to meet their needs


• Leverage existing customer relationships to generate sales and develop constant presence accounts

Operations

• Monitor and enforce Encore Electric, Inc. safety policies


• Uphold the Service Pledge


• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department


• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared


• Manage projects assigned
  
  
  
  • Purchase material for projects not normally found on a service van
  
  
  • Submittals
  
  
  • Regulatory awareness
  
  
  • Licensing
  
  
  • Permitting
  
  
  • Certified payroll
  
  
  
  


• Project preplanning and prefabrication


• Responsible for turnover of project to technician assigned


• Manage the “quality” of the projects and installations assigned


• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory


• Perform the duties of manager on call when assigned

Training and Development

• Responsible for the training and development of field and office operational staff


• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients

Financial

• Manage risk and commodity volatility in estimates and proposals


• Understanding of cost-to-complete process and service financials, including:
  
  
  
  • Cash flow
  
  
  • Collections
  
  
  • Profitability of assigned projects
  
  
  • Timely billing of completed projects
  
  
  • Track individual service technician and work order performance
  
  
  • Understanding of cost structure
    
    
    
    • Direct cost 
    
    
    • Indirect cost
    
    
    • Overhead
    
    
    
    
  
  
  
  

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• The National Electrical Code


• Encore Electric, Inc.’s preplanning and prefabrication methods


• Problem solving


• Tracking numbers and bits of data relevant to the work assignment

Skill in:

• Soft skills and high emotional intelligence


• Microsoft Office 365 


• Electrical Estimating


• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees


• Performing in situations with high expectations


• Working on a team


• Multitasking


• Technical electrical skills


• Electrical installation methods and procedures


• Troubleshooting


• Adapting to new and changing requirements, environments, and/or information


• Estimating resources needed to complete required tasks


• Managing people.


• Managing complex projects, breaking them down to their component levels


• Using communication software


• Business writing


• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding 


• Organizing work to accomplish tasks


• Prioritizing and reporting to meet job needs


• Moving manpower

PHYSICAL REQUIREMENTS:

• Driving


• Sitting


• Climbing


• Lifting (up to 50 lbs)


• Standing


• Stooping


• Vision acuity (near and far)


• Walking

REQUIREMENTS:

• High School Diploma or equivalent is required while a degree in related field is preferred.


• 5 years of progressive experience in a fast-paced office management business environment is preferred.


• 5-10 years of electrical service experience is highly preferred.


• Journeyman Electrician’s License is required.

Benefits of this Role:

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.  


• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.  


• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.  

Applications will close on June 30, 2026 or once role has been filled.

To ask any questions about this position, please contact [email protected].

To request an accommodation during the application process, please contact [email protected].  

Encore Electric, Inc. is an EOE, including disability/vets.