Electrical Warranty Coordinator

Job Summary:

The Electric Warranty Coordinator will support warranty administrative functions for respective Warranty Managers, Service Supervisors, and Service Technicians.  The EWC will be responsible for scheduling in- home service calls, dealing with builders regarding documentation, billing, and various duties assigned.

Supervisory Responsibilities:

• None. 

Duties/Responsibilities:

• Monitors and maintains the inbox when needed.


• Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt.


• Schedules verified work orders in Bolt / Service Titan systems.


• Set-up customers in Sage AR and in Bolt when required.


• Create jobs in Sage Job Cost and in Bolt when required.


• Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate.


• Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner.


• Call customers regarding external service requests to schedule appointments.


• Request approvals and documentation from builders.


• Requests approvals and documentation from builders.


• E-file and properly code / name documentation from builders.


• Coordinate with internal departments as needed when work become billable.


• Call customers regarding external warranty requests to schedule appointments.


• Requests Purchase Orders and documentation from builders; provide PO pricing to builders prior to scheduling service work.


• Requests WO’s for RNC warranty jobs to be completed.


• Performs other related duties as directed.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent organizational skills and attention to detail.


• A working knowledge of Microsoft Office Suite, excel, word.


• Good analytical skills and ability to make sound judgments relative to inventory.


• Knowledge in the construction industry preferred.


• Ability to work independently

Education and Experience:

• High school diploma or equivalent required; Associate or bachelor’s degree preferred but not required.


• Valid state Driver’s license.


• At least two years of work experience in related field and or Customer service.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.

Extended periods of sitting at desk using computer

Benefits:

• Competitive Pay Rates, paid EVERY Friday


• Opportunities for Advancement


• Paid Time Off (PTO) – Start accruing on Day 1!

Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance

• Employee Assistance Program (EAP)


• Life Insurance and AD&D


• Company-Paid Basic Life Insurance for ALL Employees


• Educational Assistance


• 401(k) after 90 days

EEOC Statement:

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.