Electronic Banking & Payment Specialist

Join Rosedale Bank and Be a Part of OUR STORY

About the Role

Key Responsibilities

• Provide day-to-day support for consumer and business digital banking platforms and services.


• Process digital banking requests, applications, and maintenance activities while following established procedures and service standards.


• Assist with detecting, researching, and resolving potential fraudulent transactions.


• Provide phone and email support to bank employees and customers regarding digital banking products and services.


• Support debit card administration, including card orders and customer inquiries.


• Respond to escalated issues from branches, the Call Center, and bill pay vendors with support from department leadership.


• Monitor system-generated reports and outputs to ensure accuracy, compliance, and timely issue resolution.


• Maintain knowledge of digital banking products, services, procedures, and regulatory requirements.


• Assist with maintaining departmental forms, procedures, and process improvements to enhance efficiency and service quality.


• Provide backup support for other Electronic Banking & Payments functions as needed.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

Working Conditions / Physical Requirements

• Primarily office-based environment located at the Perry Hall Corporate Office.


• Frequent use of computers, telephones, and standard office equipment.


• Ability to move throughout the office and access files and equipment as needed.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.