Electronic Banking Generalist

Description

Department:  Ebanking

Reports to:  Vice President Deposit Ops/Ebanking Technology Manager

Objective:  Serve internal and external customers' needs working within Phoenixville Federal Bank and Trust's core values of: Service to Others, Commitment and Honesty.

Requirements

Responsibilities:

• Handle customer inquiries via various platforms
• Answer department phone calls and respond to requests from the branches, internal departments and customers
• Process journal entries for Accounting
• Return mail processing
• Instant issue card printing/auditing
• Business online customer set up
• Process incoming and outgoing wires
• Mobile deposit and RDC deposit processing
• ACH file processing
• Assist with audits
• Assist with Positive Pay
• Actively participate in ongoing training
• Maintain records
• Shredding and filing daily
• Other duties may be assigned

Work Environment:  This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:  This is largely a sedentary role.  This position frequently communicates with customers, co-workers, managers.  Must be able to exchange accurate information in these situations.