Electronic Classroom Technician/System Administrator

Overview

Client First Technologies (CFT) is looking for an Electronic Classroom Technician / System Administrator who specializes in electronic classroom technical support.  The Electronic Classroom Technician / System Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management.  The Electronic Classroom Technician / System Administrator identifies problem areas and opportunities for improvement in a mission critical network.  In this role, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork.  

This is a full-time, on-site position located in Elgin, FL. 

CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• Provide system and network connectivity and interoperability support within an electronic classroom environment 
• Manage user accounts and permissions within Active Directory 
• Security and compliance systems maintenance  
• Routine maintenance, including break and fix, backup and recovery, and inventory and asset management 
• Document troubleshooting procedures 
• Manage technical issues within ticketing system 

Qualifications

• High school diploma or equivalent 
• Must hold current IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc.) 
• Minimum of six (6) years of experience providing technical support 
• General experience with electronic documentation, system administration, network administration and database administration
• Experience managing user accounts, permissions and groups within Active Directory 
• Workstation and server hardware installation, maintenance, board replacement, and cable switching 
• Systems and network connectivity and operability troubleshooting 
• Experience managing a ticketing system 
• Ability to document technical processes and procedures 
• Strong verbal and written communication skills 
• Expert level Microsoft Office Suite knowledge  

Physical Demands

• Must be able to sit and stand for long periods of time
• Occasional travel and overtime may be required

Required Clearances

• Must possess an active Secret clearance or higher