Electronic Services Manager

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Under general managerial guidance: Manages the Electronic Services Department that provides ACH Processing, EDI, Internet Banking and Cash Management Products. Develops policies and procedures to ensure proper operations and credit monitoring of these customers.

Essential Functions:

Through department supervisors, manages the day-to-day operations of the Electronic Services Department to include ACH processing, EDI, Internet Banking and Cash Management products. Also responsible for maintaining three critical areas of the Electronic Services Department:

        a. System must be responsive 99% of the time.

        b. All transactions received must be processed completely and within established time frame.

        c. Department must be available for customer support during work hours.

Implement the new electronic services credit policy and monitor customers for compliance. Acts as liaison with Federal Reserve and keeps abreast of current electronic transaction regulations and procedures.

Through department supervisor, manages the day-to-day operations of the Electronic Services Department. This includes overseeing the vendor relationships, seeking effectively priced vendors and revising programs, policies and procedures of department.

Manage budget, personnel and income related to all departments and processing responsibilities. All income related to electronic services and payment services are collected properly. Provide management reports on income, expenses, sales effort and problems.

Requirements

Minimum Knowledge, Prior Work Experience, and Skills Needed to Perform Job Functions:

Three years previous work experience in similar wire electronic services operations. Previous supervisory experience required. Experience in wire, collections, ACH, EDI, and online banking desired but not required. Excellent analytical, project management, communication and interpersonal skills required.

EOE

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