Electronic Services Manager

NW Priority Credit Union is seeking an Electronic Services Manager to join our credit union. The position plays a key role in supporting the Chief Financial Officer while overseeing and assisting the daily operations of the Electronic Services Department. The ideal candidate will bring leadership, technical expertise, and a proactive approach to ensure efficient service delivery and member satisfaction across all electronic channels.

• Responsible for evaluating the team performance, for fostering professional development to the extent possible, and for ensuring department staff have access to appropriate resources enabling them to perform their expected duties and responsibilities. 
• Provide positive leadership for department employees.
• Provides yearly performance appraisals for branch staff, and acts as liaison between management and staff.
• Assist CFO with developing, implementing and maintaining credit union internal controls.
• Problem solve for certain general ledger accounts and personnel situations.
• Oversee the operations of ACH, plastics, share draft, and electronic banking services.
• Establish, evaluate, and maintain departmental operations to effectively accomplish the department and organization’s goals and objectives.
• Assist CFO with overseeing and implementing automated financial processing systems that support the operational functions of the department. 
• Monitor NSF Accounts, close as needed, and report to ChexSystems.
• Administer the VISA program, process disputes, and fraud claims
• Perform miscellaneous job-related duties as assigned.

Job Experience: Minimum of five years of Electronic Services experience and two years in a supervisory role. Minimum of two years of progressively responsible experience in VISA and GL/accounting. 

Supervisory Skills: Must demonstrate the ability to train, motivate, and supervise staff while maintaining an efficient and effective schedule of workflow within the accounting department. Demonstrate good leadership capabilities and earn the respect of fellow staff. Ability to handle difficult member relationships.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasionally walk to provide member services. Noise levels are moderate to high in the immediate area, and a standard hearing range is necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Exposed to potentially hazardous conditions (robbery). Concentration required to process transactions accurately in a fast-paced environment with multiple short-term deadlines.

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Exercise independent judgment and analysis. Ability to complete or resume tasks despite interruptions.