Electronic Services Representative

Description

Do you thrive in a fast-paced environment where each day is different? Then apply for the Electronic Services Representative position today!

As an ESR, you will have a direct impact on our members by answering inquiries through a variety of platforms—phone, chat, and email. You will be responsible for assisting Credit Union members with products and services as well as helping members to resolve account-related problems.

At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay for this position starts at $17.65 per hour, with relevant education and experience considered in determining the starting pay rate. This position also earns incentive monthly, and we do not put any cap on the amount of incentive that can be earned.

Duties:

• Receives incoming phone calls and responds to member inquiries regarding deposits, loan rates, account and service information, the operation of accounts, access to services, account discrepancies, add or reduce service features on various accounts, and assists members in complaint resolution.
• Recommends and explains features of Credit Union products and services to members and inform them of new and on-going promotions.
• Helps members with issues related to credit and debit cards.
• Processes a variety of financial transactions for members.
• Research requests for member information including statements and cleared checks. Assists in maintaining member information in the system.
• Direct member calls or schedule appointments with appropriate staff.

Our benefits include:

• Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
• Employer paid long-term disability insurance, life insurance, and dependent life insurance
• Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
• Generous 401(k) retirement plan
• 11 paid holidays per year
• Paid time for volunteer opportunities to help our communities
• Educational Reimbursement
• Annual stipends to purchase logo wear
• Free dividend checking and wires, Half off tax preparation fees
• Free premium subscription to the Calm.com app with the ability to add dependants

Requirements

• High School diploma or equivalent required.
• Knowledge of credit union products preferred.
• Excellent listening skills, verbal communication skills, grammar, and interpersonal skills.
• Excellent computer skills and ability to learn new software.
• Must have a positive attitude and be able to work under pressure and without close supervision.
• Must work well with others and work within a team environment.
• Resume required and cover letter required.