Electronic Services Specialist

• Sets up new users, verifies user identity for requests and resets passwords for online banking customers
• Responds to questions from borrowers and branches with login issues by:
  • Troubleshooting issues with the user
  • Communicating resolutions via phone and email

• Assists with onboarding new ACH originators
• Provides exceptional online banking customer service to borrowers and branches

• Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.)
• Daily review of maintenance and posting reports for online banking
• Supports supervisor on projects related to electronic services
• Assists with various electronic services projects and reports
• Assists with check scanners and troubleshooting
• Provides exceptional customer service to branch employees
• Other electronic services duties, as assigned

• Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

• Associate’s degree in business related field preferred but not required in agriculture or business-related field

• 2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services;
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

• Familiarity with electronic banking products, services, and regulations
• Knowledge of ACH rules and regulations preferred or willingness to attend trainings
• Proficient computer skills – Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies. Experience in Q2 a plus
• Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers
• Skill in adapting to changing priorities and responsibilities

Important note: We care about your hiring process and take it seriously. A real person will review your application, meaning response timelines may vary. The interviewing process at Oklahoma AgCredit may include emails, texts, phone calls, and on-site interviews. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.