Electronic Trading Technologies Production Support Team Lead - Technology Support Lead

As a Technology Support Lead in Electronic Trading Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. 

As an Application Support Team Lead within Electronic Trading Technologies (ETT), your dedication to innovation and operational excellence is essential to keeping our trading platforms resilient, performant, and thriving in a low-latency, high-stakes environment. In this role, you'll lead a production management team supporting mission-critical electronic trading systems—including Algorithmic (Algo) trading, Smart Order Routers (SORs), and FPGA/HFT trading infrastructure—spanning market data and order entry connectivity across US, Canada, and LATAM markets, as well as internal dark pools and closing cross engines.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated people-leadership experience, with the ability to manage, mentor, and develop high-performing technical teams
• Experience interacted with trading desk heads on a daily basis. Working knowledge of dark pools, liquidity trading, high frequency order placement
• Hands-on experience supporting one or more of the following: Algo trading engines, Smart Order Routers (SORs), FPGA, HFT infrastructure, market data feeds, order entry, FIX connectivity, dark pools, or auction/closing cross engines
• Familiarity with US, Canadian, and or LATAM market structure, exchange connectivity, and relevant regulatory requirements
• Advanced knowledge of development and support toolsets to design, develop, test, deploy, monitor, maintain, and improve software and production systems
• Ability to write senior detailed post mortems with clear follow ups
• Strong understanding of production monitoring, observability, and incident/problem management within a real-time trading context
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques. Understanding of risk controls and compliance with departmental and company-wide standards
• Experience managing an Electronic trading technology stack

Preferred qualifications, capabilities, and skills

• Experience in managing a front office trading support team
• Managed a trading stack that trades sizeable volume 
• Proficiency in one or more general-purpose programming languages (Java, Python, C++, .Net, etc.); C++ and low-latency/FPGA exposure is a strong plus
• Experience in working with machine learning or AI trading technologies
• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

• Understanding of risk controls and compliance with departmental and company-wide standards