Eligibility Administrative Assistant

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


• Optional dental, vision, and life insurance—at rates much lower than most private plans


• Flexible spending accounts for added tax savings on health and dependent care


• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Eligibility Administrative Assistant 
Job Title: CPS FC Elig Admin Asst I 
Agency: Dept of Family & Protectve Svc 
Department: Region 8 CPS Dir Del - FC ELG 
Posting Number: 17839 
Closing Date: 06/30/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $2,481.75 - $3,404.91 
Pay Frequency: Monthly
Salary Group: TEXAS-A-09 
Shift: Day 
Additional Shift: None 
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 3635 SE MILITARY DR 
Other Locations: San Antonio 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

The position provides administrative support to the eligibility unit supervisor, eligibility staff, and other positions within the operations and support administration area. The position interacts routinely with Texas Department of Family and Protective Services staff, SJRC Texas|Belong staff, and the general public. This position requires daily attendance in the office while supporting teleworking staff.

This position will be responsible for managing proactively a wide range of administrative duties and processes required to support the team and regional leadership as needed. This person will work multiple priority activities concurrently that require considerable coordination and follow-through to meet requirements.

Essential Job Functions (EJFs):

• Performs data entry into IMPACT and other electronic programs and systems.


• Answers and screens telephone inquiries; takes and routes messages and assists with DFPS switchboard on a rotating basis


• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.  Process purchase orders as directed. Maintains records related to requests for Vital Records. 


• Sends out monthly reminders for recertification of Foster Care Eligibility and Adoption Assistance benefits. Maintain logs as appropriate to ensure compliance with due dates.


• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.


• Coordinates, tracks, and maintains record keeping and filing systems for multiple projects and ongoing tasks.


• Assists in planning, coordination, set up, and general arrangements for special meetings, conferences, and training sessions.


• Provides program and agency information and/or makes referrals to other community resources.


• Greets visitors, responds to general questions, and directs callers to proper location.


• Performs other duties as assigned and required to maintain unit and program operations.


• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.


• Attends work regularly in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

• Advanced skills in various software programs including Outlook, Excel, Word, and PowerPoint.


• Skilled in using IMPACT is preferred.


• Skilled in working in an office supporting several staff members.


• Ability to effectively handle multiple assignments in a dynamic environment.


• Must be detail oriented and demonstrate strong organizational and interpersonal skills.


• Must be skilled in communicating via multiple methods such as email, telephone, virtual conferencing, and in person communication.

 Registrations, Licensure Requirements or Certifications:

Notary Certification  

Initial Screening Criteria:

• Graduation from high school or equivalent


• One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

• Thirty semester hours from an accredited college or university may be substituted on a year-for-year basis for the required experience.

Preferred:

• 2-3 years in the CPS/CPI program. Knowledge of the CPS programs.


• 2-3 years of strong extensive knowledge of Excel & PowerPoint.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.