Eligibility Supervisor I

Salary : $56,426.00 - $66,301.00 Annually

Location : 1203 Maple Street Greensboro, NC

Job Type: Full Time

Job Number: 02851

Department: Social Services

Opening Date: 05/23/2024

Closing Date: 5/31/2024 11:59 PM Eastern

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Transparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter

Description

GENERAL STATEMENT OF DUTIES

Work in this class involves administrative and supervisory responsibility for an entire medium-sized eligibility program in a county department of social services or as an assistant to a supervisor of a sub-division such as WorkFirst, Medicaid, food stamps, or intake of a medium-sized to large eligibility program.

DISTINGUISHING FEATURES OF THE CLASS

Employees in this class are responsible for he assigning, supervising, and reviewing the work of a smaller unit of eligibility specialist who are responsible for determining and re-determining the eligibility of individuals requesting public welfare assistance. Employees may perform eligibility tasks requiring the application of more varied and complex procedures and policies and the more frequent use of independent judgment in solving problems. Work is can be extremely stressful and is performed independently in accordance with established polices and procedures and is reviewed and evaluated by the county social services director.

Examples of Duties

DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
• Assigns work to eligibility specialist in the department and reviews eligibility forms to assure that all pertinent information is gathered and recorded.
• Supervises the daily activities of the eligibility unit and coordinates the workflow of the eligibility unit with other sections throughout the department; assures that the quality and quantity of work in the unit meet established standards and policies.
• Trains and orients new employees; coordinates staff development function for employees in the unit.
• Represents the department in conferences with community agencies and officials interpreting the scope and the policies of the eligibility program.
• Attends departmental meetings to inform and receive information concerning the eligibility program.
• Handles unique or problem situations involving individuals seeking assistance under the provisions of the public assistance, medical assistance, and/or direct food distribution and food stamp program.
• Prepares and reports necessary information.
• Performs other duties relative to work described.

RECRUITMENT STANDARDS

Knowledge, Skills, and Abilities
• Thorough knowledge of forms and documents used in determining eligibility.
• Considerable knowledge of the use of Public assistance manuals.
• Considerable knowledge of needs, problems, and attitude of disadvantaged persons.
• Ability to instruct, direct, and supervise lower-level employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to represent the eligibility program in departmental meeting and community conferences.
• Ability to present information orally or in written form.

Typical Qualifications

Minimum Qualifications

Four year degree from an accredited college or university and two years of experience as an eligibility caseworker

Associate degree from an accredited college or university and three years experience as an eligibility caseworker

High school completion and four years experience as an eligibility caseworker.

A motor vehicle record (MVR), background & credit check, and drug screening will be conducted on candidates considered for this position.

Special Qualification
Valid Driver's License

Supplemental Information

Physical Demands

Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.

May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance ( UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.

01

Which best describes your level of education? High school
Associate's degree
Bachelor's degree
Master's degree or higher

02

How many years of Eligibility casework experience do you have? 0 to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years or more

03

Do you have a current valid driver's license? Yes
No

04

Do you have at least one year of experience as a Lead Eligibility Caseworker within a Department of Social Services? Yes
No

05

Are you currently fostering any children in your home? Yes
No

06

Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency? Yes
No

Required Question