Eligibility Technician

Position Description: 

We are currently seeking an energetic person to join our team and perform the duties of the Eligibility Technician. Through a respectful, constructive style guided by the core values of Action Inc., the position plays an integral role in service delivery to people with low incomes. The successful candidate is responsible for making appropriate determinations as to the eligibility of applicants for energy and housing assistance. This is accomplished through the gathering and examination of proper documentation in accordance with all applicable local, state and federal program regulations.

Duties and Responsibilities:

Eligibility Determination: Schedules appointments and interviews applicants for energy assistance programs and determines eligibility by gathering required documentation, completing necessary paperwork and making a sound determination based on analysis of information provided. Responsible for accurate and timely processing of applications and data entry.

Record Keeping: Maintains up-to-date, complete electronic and/or paper client files, checks for accuracy in eligibility determinations, benefit payments and all required documentation. Enters data into data management systems and in a timely and accurate manner. 

Customer Service: Works in a positive, respectful manner with applicants without judgement, making them feel welcome and accepted throughout the application process. Works to ensure applications are processed as efficiently as possible to ensure services begin at the soonest possible time. Communicates with applicants clearly and pleasantly and always maintains a high level of professional decorum. Fills in as the receptionist as needed, answering phones, typing and copying.  

Accuracy with high attention to detail is required of the position. Must have excellent data entry skills. A positive attitude, high energy and mission driven qualities are required. Must possess effective written, oral, and interpersonal communication skills and demonstrate mature judgement. Must have the ability to work with staff, clients and other agencies in a consistently courteous manner. Will consider a combination of education and experience. 

Certificates, Licenses, Registrations: Must be bondable and insurable.