Eligibility Worker Supervisor - Needles (County Promotional)

Salary :

$52,020.80 - $71,552.00 Annually

Location :

Throughout San Bernardino County, CA

Job Type:

Full-time

Job Number:

24-05120Needles-01

Department:

Human Services - Transitional Assistance

Opening Date:

06/24/2024

Closing Date:

Continuous

The Job

This recruitment is only open to current San Bernardino County,

San Bernardino County

Fire Protection District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee (PSE), Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in in the work experience section of your application.

The

Transitional Assistance Department

is recruiting for

Eligibility Worker Supervisors - Needles

who plan, organize, and supervise a unit of Eligibility Workers engaged in determining initial and continuing eligibility for public assistance programs such as CalWORKS, CalFresh, Medi-Cal, etc., in accordance with established procedures. English/Spanish bilingual candidates are highly encouraged to apply. Additional compensation is available for bilingual skills.

For more detailed information, refer to the job description.

CONDITIONS OF EMPLOYMENT

Pre-Employment:

Applicants must pass a pre-employment process, which includes fingerprinting, credit check, and/or medical exam, prior to appointment.

Travel:

Travel throughout the County may be required. Incumbents will be required to make provision for transportation. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Sponsorship:

San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements

Experience:

Two (2) years of full-time work experience, all within the past three (3) years, in a California Department of Social Services agency performing duties equivalent to those of an Eligibility Worker II or higher, determining initial and continuing eligibility for one or more of the following public assistance programs: CalWORKS, CalFresh, Medi-Cal, etc.

-AND-

Education:

Fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science or business/public administration. A list of completed college coursework or legible transcripts

MUST

be submitted with the application if the applicant does not possess a completed Associate's degree or higher in one the qualifying fields listed above.

Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed.

Note:

Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Note:

Eligibility Worker I/Trainee experience is

NOT

considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher. CalWORKS Welfare-To-Work (Employment Services Specialist/Trainee) experience

is not considered

qualifying work experience.

Desired Qualifications

English/Spanish bilingual skills are highly desirable. Incumbents receive additional compensation for verbal and written translation skills. Bilingual positions require that applicants pass written and oral language competency tests to be considered for such vacancies. High volume call center experience is also greatly desired.

Selection Process

Complete and submit the online employment application and supplemental questionnaire as soon as possible as

this recruitment

may close at any time .

There will be a

competitive evaluation

of qualifications based on a review of the Application and Supplemental Questionnaire

only . There will

not

be in-person testing or an online exam, therefore it is to your advantage to provide as much relevant and detailed work experience as possible in

both

your work history and supplemental questionnaire.

Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Completing your application with statement such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require

technical assistance , please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA:

San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation:

If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.

Veterans' Preference:

Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process

Supervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at

*Retirement benefits subject to change.

01

INSTRUCTIONS:

The information on the Application and your responses to the following supplemental questions will be used in a determination of qualifications. Detailed responses should be provided for each question in order to ensure qualifications and skills are properly considered (do not refer to a resume).

Each response must include the name of your employer(s), dates of employment where you performed the duty, and the title of your position(s).

Employers listed on this questionnaire must also be listed on the work experience section of your application.

I have read and understand the above statement.
02

San Bernardino County Employment Status:

If you are

currently

employed by San Bernardino County, indicate your current position type.

Regular
Contract
Public Service Employee
Intern
Extra-Help
Recurrent
San Bernardino County Fire Protection District / Special Districts
CalWORKS Subsidized Employment Program Employee (WEX)
I am not currently employed by San Bernardino County.
I am employed by a Temporary Employment Agency.

03

This list will be used to fill positions in

NEEDLES only .

Indicate your availability for the Needles location below:

Yes - I am available to work in Needles.
No - I am not willing/available to work in Needles..

04

Experience:

Do you have two (2) years of full-time work experience, all within the past three (3) years, in a California Department of Social Services agency performing duties equivalent to those of an Eligibility Worker II or higher, determining initial and continuing eligibility for one or more of the following public assistance programs: CalWORKS, CalFresh, Medi-Cal, etc.?

Yes
No

05

Degree:

Do you possess a completed

Associate's Degree or higher

in Behavioral/Social Science or Business/Public Administration?

Yes
No

06

Coursework:

If you answered

NO

to the question above, list school, course title and number, and number of units (semester or quarter) earned in the fields of behavioral/social science and/or business/public administration.

Example:

CSUSB, Psychology, Psych 100, 4qtr units

07

Public Assistance Programs:

Indicate the public assistance programs in which you have experience determining initial and continuing eligibility:

CalWORKS
CalFresh
Medi-Cal
General Relief
Foster Care
None of the above
Other

08

If you answered "Other" to the question above provide the name and a description of the public assistance program.

09

Eligibility Worker II or higher:

Provide your dates of employment as an

Eligibility Worker II or higher

in San Bernardino County (fully qualified working level). Example:

San Bernardino County, EW II, 8/8/09 to present.

10

Leadership:

Have you ever served as a lead or mentor to anyone, whether officially or unofficially? How did you provide them with guidance? If you have never served as a lead or mentor please type "NA" below.

11

Customer Service:

Describe a time you interacted with a challenging customer. What challenges did the customer pose, and how did you handle them?

12

Applicant Acknowledgement - Notification via email:

As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

I acknowledge that I have read, understood, and agree to the above.

13

**ATTENTION GMAIL USERS**

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note:

If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

I understand
14

Applicant Acknowledgement - Application Complete:

Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question