ELRC Family Service Manager

Want to make a difference? Come work with us!

Community Services for Children, Inc. (CSC) is seeking a highly motivated, skilled professional with strong leadership skills for a rewarding career as an Early Learning Resource Centers (ELRC) Family Services Manager. This is a key position in the ELRC program to ensure services are provided to families seeking early learning information. As a proponent of improving access to early childhood services, the manager ensures a streamlined, efficient, and customer-friendly system of referrals and program assistance.

Work Environment: We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits. Newly hired staff members will receive a $1,000 net monetary incentive upon completion of probation.

Description:

• Ensure the ELRC Family Services component functions as a primary resource for families with young children - providing information, referrals, resources, and support to promote child success.


• Manage daily operations of Family Services including needs assessments, Child Care Works (CCW) eligibility determinations, case management, and regulatory compliance.


• Promote a welcoming, customer-focused service approach for families seeking early learning resources, ensuring responsive communication and follow-ups.


• Lead and support a team of Family Specialists, contributing to their development through coaching, comprehensive program training, and individual supervisory conferences.

• Manage CCW processes using PA Pelican and agency data systems, ensuring accurate reporting and performance tracking.


• Monitor program performance, analyze data, and implement continuous quality improvements.

• Collaborate with ELRC Management team and community partners to strengthen and expand access to services for children and families.

Requirements:

• Bachelor’s degree in social work, business, human services, or related field.


• Three to five years of experience in program leadership – with demonstrated competence in supervision and coaching of staff.


• Experience with regulatory compliance, as well as proven computer skills to utilize data management systems.


• Demonstrated organizational ability with experience managing multiple priorities while maintaining attention to detail.


• Strong interpersonal and communication skills and ability to work in a partnership approach with individuals with varying economic, educational, and cultural backgrounds.


• Valid driver’s license and full-time use of car is required for the position.


• Bilingual English/Spanish preferred.

Benefits:

• Low cost/rich benefits


• Paid leave for vacation, sick, and personal days


• Thirteen paid holidays


• Agency sponsored 401k retirement plan

Top candidates will demonstrate proven competence in leadership and supervision, comprehensive experience with program compliance, and a passion for supporting families.