Emergency Medical Technician (EMT) / Security Officer

Description

Royal Oaks Retirement Community

10015 W. Royal Oak Road

Sun City, AZ 85351

Cross streets are 99th and Grand Avenue

Position Summary: 

Under the supervision of the Security Manager, the position entails protection of people and property while providing emergency medical care and security services. 

Brief Overview of Major Duties (please see below for full job description):

• Fully embraces a culture of hospitality.
• Responds to emergency medical needs. Assess each call situation to determine best course of action. Develop and utilize triage skills to perform rapid treatment prior to arrival of Advanced Life Support (ALS). 
• Patrols Royal Oaks property, on foot and in vehicle. Checks buildings and fence lines; responds to intrusions and fire alarms. 
• Responds to security situations and alarm calls; assesses and resolves problems. Prevents unauthorized access to restricted areas, escorts personnel from building after normal business hours. Notifies company personnel regarding emergency situations.
• Enforces correction of infractions through verbal and written warnings. Notifies law enforcement services if assistance is needed.  
• Prepares clear, concise, and accurate reports that include daily logs and reports of incidents that occur. Maintains comprehensive record keeping of all incidents and investigations. 
• Acts to ensure that all property removal is conducted within appropriate policy requirements; identify products, tools, and materials to prevent unauthorized removal. 
• Perform after-hours non-emergency transportation and light maintenance. 
• Contacts scheduled on-call Maintenance person for emergency plumbing, electrical, and HVAC repairs. 
• Is committed to keeping confidential and sensitive information.
• Is responsible for issuance and maintenance of all communication radios, keys, and golf carts.
• Is responsible for monitoring security systems including closed circuit television, intrusion, fire, and duress alarms. 
• Required to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees, residents and/or guests when needed. 
• Perform other duties as assigned.

Hiring Process:

• Pre-employment Drug Screening
• Criminal Background Check
• Motor Vehicle Record Check
• Adult Protective Services (APS) Registry Check
• Fingerprint Clearance Card (we can assist)
• Employment Verification
• TB Testing
• Royal Oaks is a Drug Free Workplace. Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy. Royal Oaks' general hiring policy does not discriminate against registered medical marijuana cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
• Royal Oaks does not discriminate in hiring or employment against holders of Arizona's Medical Marijuana card, although we do prohibit marijuana use on premise.   Although Arizona has legalized recreational marijuana use as well as medical use, the law creates no employment protections for applicants or employees who are recreational marijuana users.  Royal Oaks will require a drug screen for all applicants who accept a job offer and may decline those applicants who are positive for marijuana without a Medical Marijuana card.  Royal Oaks will continue to prohibit all employees from using, selling, possessing, or being impaired by marijuana in the workplace and while on duty.

Incredible Benefits Starting from Day One!

• Get Benefits Fast – Your benefits start the first day after the month you're hired! (Full-time only)
• Employee Assistance Program (EAP) – Unlimited access to mental health support, legal counseling, financial coaching, and more through Talkspace and other resources.
• Choice of Two Affordable Medical Plans – Starting as low as $66/month for employee-only coverage (Full-time only). 
• On-Campus Medical Providers – Convenient healthcare options right at your workplace.
• Six Annual Paid Holidays – Enjoy time off to recharge with paid holidays throughout the year.
• Generous Paid Time Off (PTO) – Start accruing PTO from day one, with up to 3 weeks in your first year (Full-time only).
• Cash in Unused PTO Hours – Convert unused PTO into cash (limits and details apply).
• Volunteer Time Off (VTO) – Get 4 hours of paid VTO annually to give back to your community, without using your PTO.
• Referral Bonus – Earn up to $600 for each friend you refer who gets hired – and there’s no limit to how many people you can refer!
• Scholarship Program – Receive up to $5,000 annually in tuition reimbursement to support your educational goals.
• Career Growth Opportunities – We promote from within! Last year, we proudly promoted over 30 employees.
• FREE Fitness Center Access – Stay healthy with on-site gym facilities or enjoy gym reimbursement up to $200 annually.
• Annual Shoe Reimbursement – Get up to $40 annually for work shoes to keep you comfortable and stylish.
• Uniform & Reimbursement – Uniforms provided or reimbursed for many positions.
• Covered Parking – Convenient parking at no extra cost.
• Employee Meal Discount – Enjoy 20% off meals while at work.
• Free Starbucks Coffee – Fuel up with free Starbucks coffee anytime!
• Exclusive Employee Discount Program – Save big on travel, electronics, entertainment, and more!
• Snacks in the Office – Because we know everyone loves a good snack!
• Retirement Plan with Matching – Save for the future with a retirement plan offering 4%-10% matching contributions.

Requirements

Required Skills/Abilities:

Must have the ability to make rational decisions in critical situations.

Ability to maintain consistency, diplomacy and tact in difficult or challenging situations. 

Ability to maintain confidentiality and sensitive information.

Knowledge of common safety hazards and precautions to establish a safe working environment. 

Proficient with Microsoft Word/Excel, Outlook and Internet.

Organized, able to multi-task, think creatively and adapt to different situations.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

Must be at least 21 years of age.

Must have a high school diploma or GED equivalent.

Must have successfully completed an approved EMT training course.

Preferably has one year of experience as an EMT.

Licenses and Certifications:

Has a current and valid Arizona Department of Health Services (AZDHS) Emergency Medical Technician (EMT) certification.

Has current and valid Fingerprint clearance card or apply for one within 20 days of hire.

Has current Basic Life Support (BLS) certification obtained in a classroom setting and in compliance with or endorsed by American Heart Association, American Red Cross, or National Safety Council guidelines.

Has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier. 

Physical Requirements:

Is able to carry/lift/push/pull up to 50 pounds.

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures. 

See additional Physical/Cognitive Requirements & Work Environment information below.

Position Summary: 

Under the supervision of the Security Manager, the position entails protection of people and property while providing emergency medical care and security services. 

Major Duties and Responsibilities:

Fully embraces a culture of hospitality.

Responds to emergency medical needs. Assess each call situation to determine best course of action. Develop and utilize triage skills to perform rapid treatment prior to arrival of Advanced Life Support (ALS). 

Patrols Royal Oaks property, on foot and in vehicle. Checks buildings and fence lines; responds to intrusions and fire alarms. 

Responds to security situations and alarm calls; assesses and resolves problems. Prevents unauthorized access to restricted areas, escorts personnel from building after normal business hours. Notifies company personnel regarding emergency situations.

Enforces correction of infractions through verbal and written warnings. Notifies law enforcement services if assistance is needed.  

Prepares clear, concise, and accurate reports that include daily logs and reports of incidents that occur. Maintains comprehensive record keeping of all incidents and investigations. 

Acts to ensure that all property removal is conducted within appropriate policy requirements; identify products, tools, and materials to prevent unauthorized removal. 

Perform after-hours non-emergency transportation and light maintenance. 

Contacts scheduled on-call Maintenance person for emergency plumbing, electrical, and HVAC repairs. 

Is committed to keeping confidential and sensitive information.

Is responsible for issuance and maintenance of all communication radios, keys, and golf carts.

Is responsible for monitoring security systems including closed circuit television, intrusion, fire, and duress alarms. 

Required to operate/drive a golf cart for the purpose of transporting supplies around campus as needed. This may also include transporting employees, residents and/or guests when needed. 

Full understanding of residents’ rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the Director of Health and Residential Services or President/CEO incidents or evidence of resident abuse or a violation of residents’ rights. 

Protects and promotes resident rights, including confidentially, privacy, dignity, and freedom from abuse. 

Maintains the comfort, privacy, confidentiality and dignity of each resident in the delivery of services. Interacts with residents in a manner that displays warmth and promotes a caring environment. 

Maintains confidentiality for residents to meet HIPAA guidelines. 

Ensures organizational and departmental policies, procedures, and guidelines, as well as federal, state, and local regulations are met and followed.

Assists in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents.

Performs all job responsibilities in accordance with prescribed safety and infection control procedures without causing harm or risk to self, others or property.

Has ability to read, understand, follow and enforce safety procedures.

Attends and participates in training activities, meetings, and seminars as required. 

Exhibits qualities of a team player, interacts courteously and appropriately, maintains a positive attitude. Addresses problems and conflicts in a professional and respectful manner. 

Demonstrates excellent customer service etiquette with all levels of staff residents, and guests.

Perform other duties as assigned.

Required Skills/Abilities:

Must have the ability to make rational decisions in critical situations.

Ability to maintain consistency, diplomacy and tact in difficult or challenging situations. 

Ability to maintain confidentiality and sensitive information.

Knowledge of common safety hazards and precautions to establish a safe working environment. 

Proficient with Microsoft Word/Excel, Outlook and Internet.

Organized, able to multi-task, think creatively and adapt to different situations.

Must be able to complete training on computer and/or other devices.

Maintain competency in the position and knowledge of trade/industry advances and new technologies.

Must be able to effectively communicate in English with all levels of staff, residents, and guests. 

Education and Experience:

Must be at least 21 years of age.

Must have a high school diploma or GED equivalent.

Must have successfully completed an approved EMT training course.

Preferably has one year of experience as an EMT.

Licenses and Certifications:

Has a current and valid Arizona Department of Health Services (AZDHS) Emergency Medical Technician (EMT) certification.

Has current and valid Fingerprint clearance card or apply for one within 20 days of hire.

Has current Basic Life Support (BLS) certification obtained in a classroom setting and in compliance with or endorsed by American Heart Association, American Red Cross, or National Safety Council guidelines.

Has current, valid driver’s license. Driving record must meet the criteria set forth by Royal Oaks’ insurance carrier. 

Physical Requirements:

Is able to carry/lift/push/pull up to 50 pounds.

May need to operate a fire extinguisher.

Is able to assist in evacuation procedures. 

See additional Physical/Cognitive Requirements & Work Environment information below.

Essential Function – This is an essential function of the position. An essential function is defined as a function that must be performed by the incumbent to achieve desire or required outcomes. 

Constantly – 6 to 8 hours per day

Frequently – 3 to 6 hours per day

Occasionally – up to 3 hours per day

Rarely – less than 3 hours per day

Essential Functions:

Physical: climbing to include legs and arms, kneeling, lifting/moving, carrying/transporting, walking/traversing or moving, sitting/stationary position, standing/stationary position, bending, reaching forward and above shoulder level, pulling, pushing, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting)

Cognitive: direct others, written and oral communication, work under time constraints, concentrate amid distractions, math/calculations, ensure accuracy of details, creativity, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, analytical ability, work within minimal errors, reason (make sense of things) 

Environmental: inside, outside, hot, cold, change of temperature, dirty, working with others, working around others, working alone, dusty 

Constant Activities:

Physical: none

Cognitive: work under time constraints, concentrate amid distractions, ensure accuracy of details, remember names and details, problem solve, make decisions, work rapidly, examine/observe details, work within minimal errors, reason (make sense of things) 

Environmental: change of temperature, working with others, working around others, working alone

Frequent Activities:

Physical: walking/traversing or moving, sitting/stationary position, standing/stationary position, fine manipulation (pen, using a mouse), gross/total manipulation (firm hand grasping, twisting)

Cognitive: direct others, written and oral communication

Environmental: inside, outside, hot, cold, dry

Occasional Activities:

Physical: climbing to include arms and legs, kneeling, lifting/moving, reaching forward and above shoulder level, pulling, pushing, twisting, stooping, crawling

Cognitive Skills: math/calculations, creativity, analytical ability

Environmental: humid, high places, wet, dirty, odors, fumes, loud (equipment, surroundings), near moving mechanical parts, vibration, dusty

Rarely Performed Activities:

Physical: carrying/transporting

Cognitive Skills: none 

Environmental: toxic or caustic chemicals, risk of electrical shock