Emergency Response Coordinator Lead

Emergency Response Coordinator Lead

Location: Port St. Lucie, FL 

Open to Internal FCG ERT Customer Care Employees Only

Your role in our success:

The Lead Emergency Response Coordinator, is responsible for handling emergency calls related to natural gas incidents and to lead a team of individuals within the emergency response team to the swift and safe resolution of issues. This lead role requires quick decision-making, clear communication, and efficient coordination with internal employees and external emergency response teams to ensure the safety and well-being of customers and the community.

What you'll be working on:

• Answers and responds to gas and electric emergency calls within the CUC regulated business in a calm and professional manner. Quickly gathers essential information including customer name, contact details, location of emergency and nature of the incident.


• Provides immediate safety instructions to callers, such as evacuation procedures and avoiding potential ignition sources.


• Notifies internal operational teams with detailed information about the incident.
  Coordinates with external emergency services such as fire departments, police, and medical services as needed.


• Accurately documents all details of the emergency call, including time, caller information, nature of the emergency, and actions taken. Prepare detailed reports on each incident for internal review and regulatory compliance.


• Conducts follow-up calls to ensure the situation is under control and to provide
  additional support to affected customers. Provides reassurance and support to callers, maintaining a compassionate and professional demeanor.


• Participates in debrief sessions to review the handling of the emergency and identify areas for improvement. Provides feedback to help enhance future emergency response protocols and training programs.


• Manages the planning, assigning, reviewing, and coordination of the daily activities of staff.


• Assists in the training and development of new or less experienced staff.


• Identifies and takes ownership of issues leading the team to the resolution of difficult situations.


• Adherence to regulatory requirements around emergency response expectations.


• Coordinates unit work and projects, provides direction and senior technical assistance
  to staff.


• Dispatches Emergency work to Field Personnel after hours through the SAP Dispatching platform.


• Assists with administrative work such as customer requested move ins or move outs after hours.


• Manages the Emergency Response Team staff work schedule.

Who you are:

• High school diploma required, Preferred: Associate degree in Emergency management


• Required: 3 years of work-related experience consisting of dispatching, customer service, field work in the utility industry, or emergency response in a related field.


• Preferred: 3 year of direct experience in the natural gas or electric utility industry.


• Standard Driver's License


• Knowledgeable of safety rules, regulations and procedures


• Knowledge of natural gas systems and safety procedures


• Basic principles of natural gas/electric utility service


• Knowledgeable of industry standards and regulations, inclusive of safety protocols


• Knowledgeable of natural gas/electric utilities emergency procedures


• Must be proficient in the use of standard Microsoft Office
  business software (Microsoft Word, Excel, PowerPoint, Windows and SAP).


• High level of concise and clear communication, excellent oral and written communication skills.


• Ability to handle stressful situations and manage multiple tasks simultaneously.


• Ability to remain calm and make quick decisions under pressure.


• Ability to work independently as well as in a diverse work group/environment.


• Ability to manage others.


• Ability to pass critical assessment to perform this type of work.

What’s in it for you? 

• Competitive base salary


• Fantastic opportunities for career growth


• Cooperative, supportive and empowered team atmosphere


• Annual bonus and salary increase opportunities


• Monthly recognition events


• Endless wellness initiatives and community events


• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!


• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected]