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Emergency Response Specialist

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Job Description - Emergency Response Specialist

Description

Do you thrive under pressure and want to lead during critical moments?


Paul Davis Restoration is seeking an Emergency Response Coordinator to lead our front-line response to property damage disasters. If you're driven, detail-oriented, and passionate about helping people in crisis, this opportunity is for you.

Key Responsibilities:

  • Emergency Response:
    • Monitor news, alerts, and online platforms for active property losses
    • Respond to or dispatch teams to secure emergency restoration work
    • Assess damages and develop detailed restoration plans
    • Create new loss documentation and estimates
    • Obtain Emergency Work Authorization signatures
  • Client and Team Leadership:
    • Supervise emergency team members and foster a strong team culture
    • Serve as the primary point of contact for clients during active losses
    • Maintain communication with insurance agents, adjusters, and clients
    • Ensure timely updates and superior customer service
  • Marketing and Business Development:
    • Promote PDR services across various insurance and industry networks
    • Participate in local networking events, boards, and organizations
    • Identify and share marketing leads with the sales and marketing team
    • Follow up with previous clients who declined service
  • Documentation and Compliance:
    • Maintain accurate records of work, job status, and customer interactions
    • Ensure safety compliance and adherence to PDR protocols

Requirements

  • Education & Experience:
    • College degree preferred
    • Minimum 1 year in Water, Fire, Smoke, or Construction restoration
    • Understanding of the insurance claim process
  • Certifications:
    • IICRC Certified in Water, Fire & Smoke, Carpet       Cleaning, and Applied Structural Drying
  • Skills:
    • Leadership and supervisory skills
    • Strong interpersonal and customer service skills
    • Proficient in Xactimate, Simbility, CRM systems, Outlook, and Excel
    • Knowledge of building construction and restoration practices
    • Strong organizational and decision-making abilities
  • Physical & Schedule Requirements:
    • Valid driver’s license (must be maintained at all times)
    • Able to work 40–70 hours/week, including rotating 24/7 on-call shifts
    • Capable of climbing ladders, accessing roofs/attics, and working in hazardous environments (e.g., fire, mold, sewage)

 

Background Requirements:

No felony convictions within the past 7 years. No misdemeanor convictions involving intentional injury, property loss, or endangerment while under the influence.

Original job Emergency Response Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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