Emergency Response Specialist

Description

Do you thrive under pressure and want to lead during critical moments?

Paul Davis Restoration is seeking an Emergency Response Coordinator to lead our front-line response to property damage disasters. If you're driven, detail-oriented, and passionate about helping people in crisis, this opportunity is for you.

Key Responsibilities:

• Emergency Response:
  • Monitor news, alerts, and online platforms for active property losses
  • Respond to or dispatch teams to secure emergency restoration work
  • Assess damages and develop detailed restoration plans
  • Create new loss documentation and estimates
  • Obtain Emergency Work Authorization signatures

• Client and Team Leadership:
  • Supervise emergency team members and foster a strong team culture
  • Serve as the primary point of contact for clients during active losses
  • Maintain communication with insurance agents, adjusters, and clients
  • Ensure timely updates and superior customer service

• Marketing and Business Development:
  • Promote PDR services across various insurance and industry networks
  • Participate in local networking events, boards, and organizations
  • Identify and share marketing leads with the sales and marketing team
  • Follow up with previous clients who declined service

• Documentation and Compliance:
  • Maintain accurate records of work, job status, and customer interactions
  • Ensure safety compliance and adherence to PDR protocols

Requirements

• Education & Experience:
  • College degree preferred
  • Minimum 1 year in Water, Fire, Smoke, or Construction restoration
  • Understanding of the insurance claim process

• Certifications:
  • IICRC Certified in Water, Fire & Smoke, Carpet       Cleaning, and Applied Structural Drying

• Skills:
  • Leadership and supervisory skills
  • Strong interpersonal and customer service skills
  • Proficient in Xactimate, Simbility, CRM systems, Outlook, and Excel
  • Knowledge of building construction and restoration practices
  • Strong organizational and decision-making abilities

• Physical & Schedule Requirements:
  • Valid driver’s license (must be maintained at all times)
  • Able to work 40–70 hours/week, including rotating 24/7 on-call shifts
  • Capable of climbing ladders, accessing roofs/attics, and working in hazardous environments (e.g., fire, mold, sewage)

Background Requirements:

No felony convictions within the past 7 years. No misdemeanor convictions involving intentional injury, property loss, or endangerment while under the influence.