Emergency Services Case Manager I - Bilingual (Spanish)

Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security.

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect.

If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits.

General Responsibilities

1. Operates as a member of the Division team providing intake, screening, assessment, case planning, and case management to individuals and families requesting emergency services, homeless prevention, and after care service.
2. Provide community education, development, and networking activities on behalf of Division Programs; making recommendations for the improvement and development of programs to meet specific needs in the community.
3. Provide direct weekly supervision for Emergency Services/Homeless Prevention Master’s in Social Work (MSW) level interns including completion of learning agreements and evaluations.
4. Attend staff meetings and participate in general maintenance of facility.
5. Work cooperatively with the Division staff members and other appropriate persons to ensure that the needs of persons requesting homeless prevention and emergency services are addressed with dignity and respect.
6. Other duties as assigned within the guidelines of this position.

Essential Functions

1. Completes an initial intake within 48-72 hours of receiving a call for services and provides a needs assessment of potential Spanish speaking and English speaking program participants requesting homeless prevention and emergency services.
2. Interviews potential program participants for to determine appropriate service recommendations and to assess specific needs and develop an individualized service plan to address the needs identified.
3. Coordinates and monitors the steps identified in client service plans for addressing client needs by providing case planning, short-term case management, advocacy and linkage to other community resources to individuals and families in crisis situations.
4. Respond to “walk-ins” and callers in crisis with an awareness of agencies in DuPage County for homeless or at risk callers within DuPage County and the general metropolitan area.
5. Completes necessary forms and records for services provided or referrals made to assist all callers not assigned counseling appointments or in-office visits.
6. Monitor participants’ progress and assist them with individualized goal development/objectives towards homeless prevention and self-sufficiency skill maintenance. (This involves regular review of case files, client situation update and includes home visits to the extent possible when needed.)
7. Assess client eligibility for rental/utility assistance, transportation, food, medication, childcare assistance, and other social service benefits such as all eligible mainstream benefits; consulting with the Emergency Services and Hope House Shelter Supervisor, and Director of Community Services as needed. (Assistance with completion of necessary paperwork may be needed.)
8. Provides immediate intervention to help clients in need meet their basic needs including food, clothing, infant supplies, household necessities, transportation, eligible mainstream benefits, utilities, and available financial assistance for which they are eligible to help them acquire and keep affordable housing.
9. Accepts and provides referrals in a timely manner to help families and individuals at risk of homelessness meet their basic needs and avoid homelessness.
10. Accepts and responds to calls for homeless prevention and emergency services in a timely manner and no later than 48-72 hours from when the call is received.

Employer Provided Benefits

• Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days
• Medical/Dental/Vision Health Insurances
• Flexible Spending Account
• Short-term Disability Insurance (employee paid optional)
• Long-Term Disability Insurance
• Life and AD&D Insurance
• 403B Retirement Plan with employer contributions
• Employee Assistance Program (EAP)

1. A Bachelor’s degree in a human services field is required for this position. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. Minimum of one (1) year of related work experience is required.
3. Must be fluent in English and Spanish. Must successfully pass a bilingual assessment.
4. Demonstrated capacity to work with individuals/families in crisis situations and conduct professional client intake and needs assessment.
5. Demonstrated ability to accurately enter client information and data into an established client information management system database.
6. Availability to work flexible days and hours as needed.
7. Demonstrated ability to work effectively and constructively with persons from all racial, diverse cultures, family systems, and social backgrounds.
8. Understanding of and willingness to adhere to program operational boundaries.
9. Passage of complete background clearance and any other required testing or clearances.
10. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.