Emergency Shelter Coordinator

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.

Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care.

We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.

The Shelter Coordinator plays a vital role in managing the daily operations of the shelter, ensuring a safe and supportive environment for all residents. This position involves overseeing staff, coordinating services, and implementing programs that address the diverse needs of individuals experiencing homelessness or crisis. The ideal candidate will possess strong leadership skills and a commitment to providing compassionate care.

The Shelter Coordinator is responsible for ensuring that all intake and assessments are entered in HMIS and the daily intake and discharge process is completed each day. Daily communication to Schenectady County DSS is essential.

Schedule: Monday – Friday, 3 pm-11 pm 
Pay Rate: $25/hr

Primary Responsibilities:

• Supervise, train, and provide guidance to shelter staff, conduct supervisions with staff, and hold monthly staff meetings.
• Maintain accurate records and data collection related to services, program outcomes, and compliance.
• Conduct regular assessments of resident needs and progress, adjusting services as necessary to meet individual goals.
• Collaborate, as appropriate, with Case Management, Clinical staff, and Residential staff regarding shelter guests.
• Collaborate with the Supervisor and the Director of Property & Facilities Operations to ensure shelter space is “audit-ready” at all times.
• Process monthly shelter billing.
• Ensure the emergency shelter is safe and secure at all times.

Qualifications
Candidates should possess a background in social work or a related field with experience in supervising staff or volunteers. Familiarity with addiction counseling techniques is preferred. Additional qualifications include:

• An associate degree in human services or related field is required; a bachelor’s degree in human services or related field is preferred.
• Minimum five years of experience providing services to the homeless or in a related human service field necessary.
• Experience in behavior management strategies for diverse populations.
• Proficiency in data collection methods for program evaluation and reporting purposes.
• Demonstrated supervisory skills, providing direction and leadership, are essential.
• Demonstrated ability to collaborate with peers to provide sound leadership in a not-for-profit agency is required.
• Strong verbal and written communication skills to effectively interact with residents, staff, and community partners.

The Shelter Coordinator position requires a compassionate individual who is dedicated to making a difference in the lives of those in need while maintaining high standards of professionalism and care within the shelter environment.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.