Emergency Shelter Operations Specialist - Excellent Benefits Package

Job Title: Emergency Shelter Operations Specialist

Job Number:

Unit: Homeless Recovery Services (HRS)

Date Originated:

Work Location: Detroit Healthy Housing Center

Revision Date: 7/28/2021

Reports to: Operations Manager

EEOC Category

Reporting Unit: Varies: 689, 715, 656 (See Request for Hire)

Worker’s Comp Code

Full-time

Part-time

On-Call

☐Exempt

☒Non-exempt

Overview of Duties and Responsibilities:

Emergency Shelter Operations Specialists provide essential services at NSO's Detroit Healthy Housing Center; an emergency homeless shelter located in Detroit. The Detroit Healthy Housing Center is NSO’s crisis support center for the chronically homeless and most vulnerable individuals in our community. While following a low-barrier approach, the Detroit Healthy Housing Center provides services to all who enter our doors, including permanent housing solutions, on-site primary healthcare and behavioral health services, substance abuse treatment, case management, transportation, food, showers, laundry, clothing, toiletries, and storage. Emergency Shelter Operations Specialists staff are responsible for screening and monitoring of shelter clients, providing access to food, laundry, showers, clothing, and hygiene items, and maintaining a clean, safe, and secure environment.

Driving/Travel Requirements

☐ Will drive NSO Vehicle

Must have access to reliable private transportation

☐ Must maintain valid MI driver’s license/State ID

☐ Must maintain automotive insurance

☐ Must be able to visit locations while working for NSO

☐ Will be expected to travel on NSO time

Annual Training

☒ CPR and First Aid training are required for this position

☒ Non-Violent Intervention training is required for this position

☒ Additional Trainings will be required

Supervisory Responsibilities:

☒ None

☐ Oversees:

Education, Licensure and Experience Requirements:

Education: Highschool Diploma or GED

• Required Licensure: N/A

Minimum Required Experience:

Experience in customer service, human services or related field preferred but not required.

Some completion of college coursework in Social Work, Psychology or related field preferred but not required.

Job Knowledge and Comprehension

• Primary Job Role

Emergency Shelter Operations Specialists provide essential services at NSO's Detroit Healthy Housing Center (DHHC); a homeless shelter located in Detroit. The DHHC is NSO’s crisis support center for the chronically homeless and most vulnerable individuals in our community. While following a low-barrier approach, the DHHC provides services to all who enter our doors, including permanent housing solutions, on-site primary healthcare and behavioral health services, substance abuse treatment, case management, transportation, food, showers, laundry, and clothing storage. Emergency Shelter Operations Specialists staff are responsible for screening and monitoring of shelter clients, providing access to food, laundry, showers, clothing and hygiene items, and maintaining a clean, safe, and secure environment.

Essential Job Duties

• Primary Job Duty:
• Perform intake screening and orientation for new clients entering shelter
• Perform routine hourly health and safety checks on all shelter clients
• Monitor and maintain a safe and secure environment
• Provide crisis intervention techniques when needed
• Serve pre-prepared meals to shelter residents
• Provide access to showers, laundry, clothing, and toiletries
• Stock and organize supplies
• Maintain the cleanliness and organization of the building
• Accept & organize donated items
• Answer and direct phone calls
• Maintain a positive rapport with team members, leadership, donors, contractors, volunteers, and partner organizations.
• Maintain strong communication with team members and leadership though oral, written, and email communication
• Utilize the Homeless Management Information System (HMIS) electronic database to check for new referrals and monitoring shelter census
• Track, document, and communicate shelter census and bed inventory
• Document incidents clearly and objectively in the form of an Incident Report
• Attend monthly staff meetings and individual supervision
• Complete all required trainings
• Maintain compliance with all company policies and procedures and applicable rules and regulations of grantors.

• Additional Job Duty
• Comply with and adhere to department and NSO policies and procedures.
• Adhere to established quality and performance improvement standards.
• Work effectively with others to accomplish goals/resolve problems.
• Organize work well and uses time effectively.
• Maintain consistent work attendance.
• Does not disrupt operations by being habitually tardy or absent; works as scheduled.
• Comply with contractual and regulatory requirements, as needed.
• Foster commitment, team spirit, pride and trust.
• Possess good work ethic, drive, energy, and persistence to achieve goals. Take accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Perform other duties as assigned.

• Productivity
• Productivity will be measured based upon the timely accomplishment of assigned duties.

Administrative and Professional Skills

• Ability to use technology, including Microsoft office, an electronic database.
• Ability to document/communicate effectively verbally, in writing, and via email.
• Ability to work effectively as a team, demonstrating a professional demeanor and maintaining clear lines of communication with teammates and leadership.
• Professionally represent NSO and promote NSO mission and vision statements.
• Promote a harmonious work environment.
• Ensure consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Open to new approaches and taking the steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Model the Pillars and guiding principles of NSO at all times.

Working Conditions and Necessary Capabilities

• Works in a homeless shelter type setting; uses a computer, telephone and other office equipment as needed, to perform duties.
• The noise level in the work environment is variable, due to frequent contact with consumers
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Ability to stand for long periods of time, walk long distances, bend, stoop, and lift-up to 25lbs.
• May have exposure to cleaning chemicals as needed
• May have potential exposure to airborne infectious agents, blood and/or bodily fluids during medical emergencies.
• Ability to interact with clients using compassion, empathy, dignity, and respect.
• Ability to adapt rapidly to changes in environment, policies, and protocols.